Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SISXMGT001 Mapping and Delivery Guide
Develop and maintain stakeholder relationships

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SISXMGT001 - Develop and maintain stakeholder relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of services.This unit applies to managers or program coordinators who work with some autonomy. Work is performed according to relevant legislation and organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in:

a workplace or simulated industry environment.

Assessment must ensure use of:

legislative information related to communication of information

information about stakeholder groups / organisations

individuals and groups with whom the candidate builds relationships; these can be:

individuals in industry organisations, or

individuals who participate in project activities, role plays or simulated activities, set up for the purpose of assessment, within a training organisation.

Assessment activities that allow the individual to:

plan and implement strategies over time.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Management and Leadership
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the role and function of key stakeholders.
  • Identify key stakeholders and personnel that impact on the organisation and its service delivery.
  • Access and analyse information on the roles and functions of key stakeholders.
  • Determine the decision making processes within key stakeholder organisations and their impact on the organisation.
  • Research types of information and resources available from key stakeholder personnel.
       
Element: Develop and implement strategies to promote effective stakeholder relationships.
  • Consult with stakeholders to establish their needs.
  • Plan activities to facilitate effective rapport with stakeholders.
  • Adopt communication techniques and methods appropriate to the needs of stakeholders.
  • Identify and respond to factors that may negatively impact stakeholder communication
  • Develop strategies to maintain working relationships with stakeholders.
       
Element: Evaluate stakeholder relationships.
  • Seek feedback from stakeholders on communication and engagement activities.
  • Assess organisational strategies in developing effective working relationships with stakeholders.
  • Modify strategies in consultation with key organisational and stakeholder personnel.
       
Element: Identify the role and function of key stakeholders.
  • Identify key stakeholders and personnel that impact on the organisation and its service delivery.
  • Access and analyse information on the roles and functions of key stakeholders.
  • Determine the decision making processes within key stakeholder organisations and their impact on the organisation.
  • Research types of information and resources available from key stakeholder personnel.
       
Element: Develop and implement strategies to promote effective stakeholder relationships.
  • Consult with stakeholders to establish their needs.
  • Plan activities to facilitate effective rapport with stakeholders.
  • Adopt communication techniques and methods appropriate to the needs of stakeholders.
  • Identify and respond to factors that may negatively impact stakeholder communication
  • Develop strategies to maintain working relationships with stakeholders.
       
Element: Evaluate stakeholder relationships.
  • Seek feedback from stakeholders on communication and engagement activities.
  • Assess organisational strategies in developing effective working relationships with stakeholders.
  • Modify strategies in consultation with key organisational and stakeholder personnel.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the role and function of key stakeholders.

1.1 Identify key stakeholders and personnel that impact on the organisation and its service delivery.

1.2 Access and analyse information on the roles and functions of key stakeholders.

1.3 Determine the decision making processes within key stakeholder organisations and their impact on the organisation.

1.4 Research types of information and resources available from key stakeholder personnel.

2. Develop and implement strategies to promote effective stakeholder relationships.

2.1 Consult with stakeholders to establish their needs.

2.2 Plan activities to facilitate effective rapport with stakeholders.

2.3 Adopt communication techniques and methods appropriate to the needs of stakeholders.

2.4 Identify and respond to factors that may negatively impact stakeholder communication

2.5 Develop strategies to maintain working relationships with stakeholders.

3. Evaluate stakeholder relationships.

3.1 Seek feedback from stakeholders on communication and engagement activities.

3.2 Assess organisational strategies in developing effective working relationships with stakeholders.

3.3 Modify strategies in consultation with key organisational and stakeholder personnel.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop, implement and evaluate strategies to promote effective stakeholder relationships with at least two of the following stakeholder types:

government agencies

funding agencies

community organisations

peak bodies

boards of management

enterprises

industry associations

select and use at least three different techniques and methods for stakeholder communication.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key stakeholders likely to impact the organisation and the types of strategies and communication methods for building relationships, as specified in the Performance Evidence

roles and functions of different stakeholders in the industry and how these are changing in relation to:

funding

management

decision-making

sponsorship

organisational policies and procedures for stakeholder relationship management:

stakeholder consultation and engagement

communication protocols and methods for different situations

evaluation measures and criteria

conflict resolution procedures

information management and security

strengths and weaknesses of different types of stakeholder communication

barriers to effective communication with stakeholders and ways to respond

information and resources of stakeholders:

facilities

equipment

grants or funding

personnel

services

legislative requirements relating to communication of information.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the role and function of key stakeholders.

1.1 Identify key stakeholders and personnel that impact on the organisation and its service delivery.

1.2 Access and analyse information on the roles and functions of key stakeholders.

1.3 Determine the decision making processes within key stakeholder organisations and their impact on the organisation.

1.4 Research types of information and resources available from key stakeholder personnel.

2. Develop and implement strategies to promote effective stakeholder relationships.

2.1 Consult with stakeholders to establish their needs.

2.2 Plan activities to facilitate effective rapport with stakeholders.

2.3 Adopt communication techniques and methods appropriate to the needs of stakeholders.

2.4 Identify and respond to factors that may negatively impact stakeholder communication

2.5 Develop strategies to maintain working relationships with stakeholders.

3. Evaluate stakeholder relationships.

3.1 Seek feedback from stakeholders on communication and engagement activities.

3.2 Assess organisational strategies in developing effective working relationships with stakeholders.

3.3 Modify strategies in consultation with key organisational and stakeholder personnel.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify key stakeholders and personnel that impact on the organisation and its service delivery. 
Access and analyse information on the roles and functions of key stakeholders. 
Determine the decision making processes within key stakeholder organisations and their impact on the organisation. 
Research types of information and resources available from key stakeholder personnel. 
Consult with stakeholders to establish their needs. 
Plan activities to facilitate effective rapport with stakeholders. 
Adopt communication techniques and methods appropriate to the needs of stakeholders. 
Identify and respond to factors that may negatively impact stakeholder communication 
Develop strategies to maintain working relationships with stakeholders. 
Seek feedback from stakeholders on communication and engagement activities. 
Assess organisational strategies in developing effective working relationships with stakeholders. 
Modify strategies in consultation with key organisational and stakeholder personnel. 
Identify key stakeholders and personnel that impact on the organisation and its service delivery. 
Access and analyse information on the roles and functions of key stakeholders. 
Determine the decision making processes within key stakeholder organisations and their impact on the organisation. 
Research types of information and resources available from key stakeholder personnel. 
Consult with stakeholders to establish their needs. 
Plan activities to facilitate effective rapport with stakeholders. 
Adopt communication techniques and methods appropriate to the needs of stakeholders. 
Identify and respond to factors that may negatively impact stakeholder communication 
Develop strategies to maintain working relationships with stakeholders. 
Seek feedback from stakeholders on communication and engagement activities. 
Assess organisational strategies in developing effective working relationships with stakeholders. 
Modify strategies in consultation with key organisational and stakeholder personnel. 

Forms

Assessment Cover Sheet

SISXMGT001 - Develop and maintain stakeholder relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISXMGT001 - Develop and maintain stakeholder relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: