Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITEEVT002 Mapping and Delivery Guide
Process and monitor event registrations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITEEVT002 - Process and monitor event registrations
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.This unit is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational events business or activity where event registrations are processed and monitored. This can be:

an industry workplace

a simulated event set up for the purpose of skills assessment.

Assessment must ensure access to:

event registration documentation:

event program

event schedules

event inclusions and costs

information or sales kit

confirmation letters

credit notes

invoices

name lists

participant name badge or identification document

receipts

service vouchers

site maps

sponsor advertisements

tickets

comprehensive operational and capacity information for venues and sites for the events listed in the knowledge evidence

industry current technology and software for processing event registrations

event registrants with whom the individual can interact; these can be:

registrants in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Prerequisites/co-requisites
Competency Field Events
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Process registrations.
  • Interpret and accurately process event registrations according to organisational procedures and timelines.
  • Identify, collect and process missing customer information within appropriate timelines.
  • Offer alternatives for unavailable registrations or provide information on waitlist options.
  • Answer enquiries about costs and other event details.
  • Record customer details using appropriate systems and technology.
  • File event registrations according to organisational procedures.
       
Element: Update registrations.
  • Accurately update financial status of registrations.
  • Accept, process and record requests for amendments or cancellations.
  • Provide details of amendment or cancellation conditions and charges and confirm customer understanding.
       
Element: Monitor and report on registrations.
  • Monitor registrations and generate registration reports for relevant personnel.
  • Identify and report on problems emerging from registration information.
  • Take action to address potential attendance issues according to individual responsibility and organisational procedures.
       
Element: Produce final registration documentation.
  • Check and finalise event registration details within designated timelines.
  • Prepare and issue customer documents within designated timelines.
  • Check and correct as necessary all documentation for accuracy prior to issue.
  • Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.
  • Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process registrations.

1.1.Interpret and accurately process event registrations according to organisational procedures and timelines.

1.2.Identify, collect and process missing customer information within appropriate timelines.

1.3.Offer alternatives for unavailable registrations or provide information on waitlist options.

1.4.Answer enquiries about costs and other event details.

1.5.Record customer details using appropriate systems and technology.

1.6.File event registrations according to organisational procedures.

2. Update registrations.

2.1.Accurately update financial status of registrations.

2.2.Accept, process and record requests for amendments or cancellations.

2.3.Provide details of amendment or cancellation conditions and charges and confirm customer understanding.

3. Monitor and report on registrations.

3.1.Monitor registrations and generate registration reports for relevant personnel.

3.2.Identify and report on problems emerging from registration information.

3.3.Take action to address potential attendance issues according to individual responsibility and organisational procedures.

4. Produce final registration documentation.

4.1.Check and finalise event registration details within designated timelines.

4.2.Prepare and issue customer documents within designated timelines.

4.3.Check and correct as necessary all documentation for accuracy prior to issue.

4.4.Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.

4.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

process and administer registrations for six different customers through to finalisation for at least two different types of events

produce reports for registrations for each of the above events on:

breakdown of attendances per session, site, table or venue

payment status

special requests

characteristics of attendees

numbers

progress towards attendance expectations

sources of registrations

complete registrations within commercial time constraints and deadlines.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operation systems and software programs used to process and monitor event registrations

types of events for which registrations are required:

business and corporate

community

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

meetings and conventions

social

sports

types of customers for different types of events and methods of administering different registrations

customer information required to administer registrations

different formats for, inclusions, and uses of:

financial administration documents for customer payments

customer event attendance documents

event registration reports

for specific organisation or event:

features of event programs, schedules, inclusions and specific costs

information required by event coordinators and managers to monitor attendance numbers and deliver events

procedures and deadlines for processing and administering registrations and issuing registration reports

generating and issuing invoices and credit notes for changed registrations

receiving, processing and recording payments.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process registrations.

1.1.Interpret and accurately process event registrations according to organisational procedures and timelines.

1.2.Identify, collect and process missing customer information within appropriate timelines.

1.3.Offer alternatives for unavailable registrations or provide information on waitlist options.

1.4.Answer enquiries about costs and other event details.

1.5.Record customer details using appropriate systems and technology.

1.6.File event registrations according to organisational procedures.

2. Update registrations.

2.1.Accurately update financial status of registrations.

2.2.Accept, process and record requests for amendments or cancellations.

2.3.Provide details of amendment or cancellation conditions and charges and confirm customer understanding.

3. Monitor and report on registrations.

3.1.Monitor registrations and generate registration reports for relevant personnel.

3.2.Identify and report on problems emerging from registration information.

3.3.Take action to address potential attendance issues according to individual responsibility and organisational procedures.

4. Produce final registration documentation.

4.1.Check and finalise event registration details within designated timelines.

4.2.Prepare and issue customer documents within designated timelines.

4.3.Check and correct as necessary all documentation for accuracy prior to issue.

4.4.Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.

4.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpret and accurately process event registrations according to organisational procedures and timelines. 
Identify, collect and process missing customer information within appropriate timelines. 
Offer alternatives for unavailable registrations or provide information on waitlist options. 
Answer enquiries about costs and other event details. 
Record customer details using appropriate systems and technology. 
File event registrations according to organisational procedures. 
Accurately update financial status of registrations. 
Accept, process and record requests for amendments or cancellations. 
Provide details of amendment or cancellation conditions and charges and confirm customer understanding. 
Monitor registrations and generate registration reports for relevant personnel. 
Identify and report on problems emerging from registration information. 
Take action to address potential attendance issues according to individual responsibility and organisational procedures. 
Check and finalise event registration details within designated timelines. 
Prepare and issue customer documents within designated timelines. 
Check and correct as necessary all documentation for accuracy prior to issue. 
Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines. 
Minimise use of printed materials and maximise electronic transmission of documents to reduce waste. 

Forms

Assessment Cover Sheet

SITEEVT002 - Process and monitor event registrations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITEEVT002 - Process and monitor event registrations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: