Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHACS005 Mapping and Delivery Guide
Provide porter services
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SITHACS005 - Provide porter services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to provide porter services in commercial accommodation establishments. It requires the ability to check and plan for daily arrivals, assist guests with luggage, and provide ancillary services for guests. The unit applies to frontline service personnel in commercial accommodation venues. Porter services are usually associated with dedicated bell desk or concierge roles in larger venues. In smaller venues, reception or other staff provide these services. People working under supervision undertake this function, though the unit may also be relevant to owner-operators of small businesses.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational commercial accommodation environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: luggage and luggage moving equipment industry-realistic systems or documentation for managing the movement and storage of luggage in an accommodation venue guests with whom the individual can interact; these can be: guests in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Accommodation Services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Handle guest arrivals and departures. |
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Element: Handle guest luggage. |
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Element: Respond to requests for ancillary services. |
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