Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHACS006 Mapping and Delivery Guide
Provide valet service

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITHACS006 - Provide valet service
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.The unit applies to individuals who provide personalised client services, usually in commercial accommodation establishments. They work independently with limited guidance from others.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

laundering equipment:

hangers

irons

ironing boards

cleaning agents and chemicals:

deodorisers

disinfectants

shoe cleaning supplies

spot cleaning agents

clothing and other personal items:

coats

jackets

shirts

skirts

shoes

trousers

personal protective clothing:

aprons

gloves

sewing equipment:

needle

threads of varying colours

shoes requiring cleaning

clothing requiring cleaning or minor repairs

guests with whom the individual can interact; these can be:

guests in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Prerequisites/co-requisites
Competency Field Accommodation Services
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Display professional valet standards.
  • Build rapport with clients through effective interpersonal communication.
  • Identify individual client needs and preferences and provide personalised service in line with professional valet standards.
  • Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  • Agree on scope of required services with client.
  • Follow grooming and communication protocols, according to organisational standards.
  • Maintain confidentiality about client property and activities.
       
Element: Care for client property.
  • Unpack, store and pack luggage according to instructions.
  • Prepare and present clothes appropriately, ready for use.
  • Clean shoes using suitable cleaning agents.
  • Make or organise repairs to personal items as required.
  • Organise other property as agreed with client.
       
Element: Arrange services for clients.
  • Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  • Offer and provide assistance in organising services to meet individual needs and requests.
  • Confirm details of services with clients.
  • Monitor and adjust services to ensure client needs are met.
  • Maintain accurate records of services according to organisational procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Display professional valet standards.

1.1.Build rapport with clients through effective interpersonal communication.

1.2.Identify individual client needs and preferences and provide personalised service in line with professional valet standards.

1.3.Anticipate potential client needs where possible and pro-actively identify and resolve problems.

1.4.Agree on scope of required services with client.

1.5.Follow grooming and communication protocols, according to organisational standards.

1.6.Maintain confidentiality about client property and activities.

2. Care for client property.

2.1.Unpack, store and pack luggage according to instructions.

2.2.Prepare and present clothes appropriately, ready for use.

2.3.Clean shoes using suitable cleaning agents.

2.4.Make or organise repairs to personal items as required.

2.5.Organise other property as agreed with client.

3. Arrange services for clients.

3.1.Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

3.2.Offer and provide assistance in organising services to meet individual needs and requests.

3.3.Confirm details of services with clients.

3.4.Monitor and adjust services to ensure client needs are met.

3.5.Maintain accurate records of services according to organisational procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to requests from at least six different clients for each of the following:

organisation of bookings or arrangements for services

provision of recommendations for accessing services listed in the knowledge evidence

parking or retrieval of a vehicle

care and maintenance of client property

demonstrate the following professional valet services and standards:

effective communication to determine guest needs

organisational personal hygiene, presentation and grooming requirements.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

communication techniques for building rapport and establishing client needs and preferences

current expectations of valet or butler service in the Australian hospitality industry:

scope of valet or butler services

organisations that offer valet or butler services

services provided by valets or butlers:

restaurant or theatre bookings

room service

special function arrangements

travel or tour arrangements

provision of recommendations for accessing services:

hairdressing

medical

legal

shopping

parking or retrieval of a vehicle

care and maintenance of client property:

living environment

luggage

clothing

etiquette, protocols and standards for professional valets:

confidentiality and privacy

grooming and personal hygiene

dealing with VIP guests

packing and unpacking techniques for clothing and other personal items

sewing techniques for minor clothing repairs

shoe cleaning methods and cleaning agents for different shoe materials.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Display professional valet standards.

1.1.Build rapport with clients through effective interpersonal communication.

1.2.Identify individual client needs and preferences and provide personalised service in line with professional valet standards.

1.3.Anticipate potential client needs where possible and pro-actively identify and resolve problems.

1.4.Agree on scope of required services with client.

1.5.Follow grooming and communication protocols, according to organisational standards.

1.6.Maintain confidentiality about client property and activities.

2. Care for client property.

2.1.Unpack, store and pack luggage according to instructions.

2.2.Prepare and present clothes appropriately, ready for use.

2.3.Clean shoes using suitable cleaning agents.

2.4.Make or organise repairs to personal items as required.

2.5.Organise other property as agreed with client.

3. Arrange services for clients.

3.1.Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.

3.2.Offer and provide assistance in organising services to meet individual needs and requests.

3.3.Confirm details of services with clients.

3.4.Monitor and adjust services to ensure client needs are met.

3.5.Maintain accurate records of services according to organisational procedures.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Build rapport with clients through effective interpersonal communication. 
Identify individual client needs and preferences and provide personalised service in line with professional valet standards. 
Anticipate potential client needs where possible and pro-actively identify and resolve problems. 
Agree on scope of required services with client. 
Follow grooming and communication protocols, according to organisational standards. 
Maintain confidentiality about client property and activities. 
Unpack, store and pack luggage according to instructions. 
Prepare and present clothes appropriately, ready for use. 
Clean shoes using suitable cleaning agents. 
Make or organise repairs to personal items as required. 
Organise other property as agreed with client. 
Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay. 
Offer and provide assistance in organising services to meet individual needs and requests. 
Confirm details of services with clients. 
Monitor and adjust services to ensure client needs are met. 
Maintain accurate records of services according to organisational procedures. 

Forms

Assessment Cover Sheet

SITHACS006 - Provide valet service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITHACS006 - Provide valet service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: