Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHACS008B Mapping and Delivery Guide
Provide valet service

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITHACS008B - Provide valet service
Description This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit applies to all establishments where specialist valet or butler services are conducted. This role would generally be undertaken by experienced staff members or other people with sound organisational and interpersonal skills.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites This unit must be assessed after the following prerequisite unit:SITXOHS002A Follow workplace hygiene procedures.
Competency Field Accommodation Services
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Display professional valet standards.
  • Build rapport with guests or clients through principles of good communication.
  • Access and use knowledge of individual guests or clients to provide a personalised, quality service.
  • Follow grooming and communication standards, according to establishment standards.
       
Element: Care for guest or client property.
  • Unpack, store and pack luggage neatly according to instructions.
  • Prepare and present clothes appropriately, ready for use.
  • Clean shoes correctly.
  • Make repairs or organise repairs according to establishment procedures.
  • Maintain confidentiality regarding guest or client property and activities.
       
Element: Arrange services for guests or clients.
  • Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay.
  • Offer assistance in organising services to guests or clients.
  • Organise services to take account of the individual needs and requests of guests or clients.
  • Confirm details of all services with guests or clients.
  • Monitor services where appropriate to ensure guest or client needs are being met.
  • Make adjustments to service as required.
  • Maintain accurate records of services provided to guests or clients according to establishment procedures.
       
Element: Minimise waste of printed materials.
  • Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

ability to care for guest or client property

ability to organise a range of special services for guests or clients

exemplary personal presentation and communication standards

ability to explain the current role of valet or butler service within the Australian hospitality industry

activities that allow the candidate to provide a range of valet or butler services in response to differing customer needs.

Context of and specific resources for assessment

Assessment must ensure:

interaction with others to demonstrate appropriate interpersonal skills and ability to organise services

access to appropriate equipment for care of personal clothing and possessions.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate completing valet or butler-related tasks

inspection of items prepared or organised by the candidate, such as clothing, or unpacked or packed luggage

review of documentation prepared by the candidate in relation to the organisation of particular services

role-plays to demonstrate appropriate interpersonal skills

oral and written questions to assess knowledge of typical valet or butler services, procedures for organising different types of services and protocol requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITXCCS001B Provide visitor information.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

oral and written communication skills to build rapport

problem-solving skills to arrange for repairs to clothing and equipment

literacy skills to research local and other facilities and services available

writing skills to provide written instructions to guests or clients about location of services and facilities

numeracy skills to calculate charges and prepare costings for guests or clients.

The following knowledge must be assessed as part of this unit:

valet or butler service and its current role in the Australian hospitality industry

protocols for ensuring optimum privacy and confidentiality for all guests

special protocols for dealing with VIP guests

key products and services offered within accommodation facilities and within the particular facility.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Establishments where valet or butler services are offered may include:

hotels

resorts

government department accommodation

defence force accommodation

private homes.

Services may include:

organisation of special functions

organisation of excursions

restaurant and theatre bookings

organisation of room service

providing advice about options and locations for personal services, such as hairdressing, medical, legal and shopping

making or confirming travel arrangements.

Records of services provided include:

paper-based or electronically filed materials

contact lists and details

customer preference profiles.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Build rapport with guests or clients through principles of good communication. 
Access and use knowledge of individual guests or clients to provide a personalised, quality service. 
Follow grooming and communication standards, according to establishment standards. 
Unpack, store and pack luggage neatly according to instructions. 
Prepare and present clothes appropriately, ready for use. 
Clean shoes correctly. 
Make repairs or organise repairs according to establishment procedures. 
Maintain confidentiality regarding guest or client property and activities. 
Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay. 
Offer assistance in organising services to guests or clients. 
Organise services to take account of the individual needs and requests of guests or clients. 
Confirm details of all services with guests or clients. 
Monitor services where appropriate to ensure guest or client needs are being met. 
Make adjustments to service as required. 
Maintain accurate records of services provided to guests or clients according to establishment procedures. 
Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts. 

Forms

Assessment Cover Sheet

SITHACS008B - Provide valet service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHACS008B - Provide valet service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: