Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHACS203 Mapping and Delivery Guide
Launder linen and guest clothes

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITHACS203 - Launder linen and guest clothes
Description This unit describes the performance outcomes, skills and knowledge required to launder linen and guest clothes. It requires the ability to operate laundry equipment safely, complete the laundering process for a variety of items and use resources efficiently to reduce negative environmental impacts.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to laundry attendants in venues with an onpremises laundry. Often it relates to the laundering of linen. It may also apply to personal assistants, butlers and valet attendants whose job role involves personal laundry services. This work is carried out under supervision.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Process laundry items.
  • Sort and process items according to cleaning process, urgency, guest requests and required linen stock levels.
  • Select laundry methods according to textile labelling codes based on fibre and fabric, dye fastness and amount of soilage.
  • Check and treat stains using the correct process.
  • Use cleaning agents according to manufacturer instructions and specific laundry equipment.
  • Operate laundry equipment according to manufacturer instructions.
  • Reduce negative environmental impacts through efficient use of energy, water and other resources.
  • Safely dispose of all waste, especially hazardous substances, to minimise negative environmental impacts.
       
Element: Finish laundry items.
  • Complete mending and minor repairs as required.
  • Complete quality check and record and report damage arising from laundering process according to organisational procedures.
  • Complete ironing or pressing and finishing processes.
       
Element: Package and store laundry items.
  • Package and present guest laundry and linen according to organisational standards and procedures.
  • Complete records and billing information.
  • Return finished items to guest within required timeframes.
  • Store processed guest laundry where required according to guest requests or where return to guests is not possible.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

assess processes required for different laundry and soilage types

safely use laundry equipment and cleaning agents, using different cycles and programs

launder and finish a variety of linen, clothing items and fabrics

demonstrate knowledge of safety and environmental issues, including efficient use of resources

and requirements for safe handling and disposal of hazardous substances.

Context of and specific resources for assessment

Assessment must ensure use of:

the fixtures, large and small equipment and workplace documentation defined in the

Assessment Guidelines; this can be a:

real industry workplace

simulated industry environment such as a training hotel

linen and laundry items made from a range of fabrics and with different soilage

workplace documentation for laundry operations.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual carrying out laundry tasks

inspection of items laundered by the individual

oral or written questioning to assess knowledge of commercial laundry equipment operation,

different laundry cycles and programs, hazardous substances, stain identification and treatment,

work health and safety issues and ways of conserving resources

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by

the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXWHS101 Participate in safe work practices.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to:

read information about the use of laundry chemicals

read and interpret labels and washing instructions

complete simple laundry documentation

numeracy skills to:

calculate dilution strengths of laundry chemicals

calculate charges for laundry services

planning and organising skills to coordinate laundry workflow to meet timelines

problemsolving skills to treat difficult stains and carry out minor repairs.

Required knowledge

safe handling requirements for laundry chemicals, including:

use of Material Safety Data Sheets (MSDS)

disposal

hygiene and infection control procedures in the laundry, including:

separation of clean and dirty items

procedures when in contact with different types of soilage

major natural and synthetic fabric types and the laundering and drying requirements for each

meaning of laundering and dry cleaning labels on clothing

linen control procedures, including:

clean for dirty

set amount

topping up

uniform issue

condemned linen

procedures if problems are identified

procedures for charging, packaging and distribution of laundry items

safe manual handling techniques:

carrying

lifting

pulling

pushing

ways of minimising negative environmental impacts in the cleaning process:

resource conservation – energy and water

waste disposal

packing and presentation methods for clean laundry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Laundry equipment may include:

dryers

hangers

heat sealing equipment and roll plastic

irons

sorting baskets and shelves

steam presses

washers.

Packaging and presenting guest laundry may include:

folding

wrapping

heat sealing

labelling

providing quality reports.

Storage of laundry is required where:

guests have requested storage

guests have departed temporarily

laundry has been left behind or forgotten.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sort and process items according to cleaning process, urgency, guest requests and required linen stock levels. 
Select laundry methods according to textile labelling codes based on fibre and fabric, dye fastness and amount of soilage. 
Check and treat stains using the correct process. 
Use cleaning agents according to manufacturer instructions and specific laundry equipment. 
Operate laundry equipment according to manufacturer instructions. 
Reduce negative environmental impacts through efficient use of energy, water and other resources. 
Safely dispose of all waste, especially hazardous substances, to minimise negative environmental impacts. 
Complete mending and minor repairs as required. 
Complete quality check and record and report damage arising from laundering process according to organisational procedures. 
Complete ironing or pressing and finishing processes. 
Package and present guest laundry and linen according to organisational standards and procedures. 
Complete records and billing information. 
Return finished items to guest within required timeframes. 
Store processed guest laundry where required according to guest requests or where return to guests is not possible. 

Forms

Assessment Cover Sheet

SITHACS203 - Launder linen and guest clothes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHACS203 - Launder linen and guest clothes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: