Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHACS301 Mapping and Delivery Guide
Provide valet service

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITHACS301 - Provide valet service
Description This unit describes the performance outcomes, skills and knowledge required to provide specialist valet or butler services. It requires the use of well-developed interpersonal communication skills plus the ability to care for client property and arrange personalised services.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who provide personalised client services, usually in commercial accommodation establishments. They work independently with limited guidance from others.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Display professional valet standards.
  • Build rapport with clients through effective interpersonal communication.
  • Provide personalised, quality service through familiarity with individual needs and preferences.
  • Anticipate potential client needs where possible and pro-actively identify and resolve problems.
  • Agree scope of services required with client.
  • Follow grooming and communication protocols, according to organisation standards.
  • Maintain confidentiality about client property and activities.
       
Element: Care for client property.
  • Unpack, store and pack luggage according to instructions.
  • Prepare and present clothes appropriately, ready for use.
  • Clean shoes using suitable cleaning agents.
  • Use hygienic work practices.
  • Make or organise repairs to personal items as required.
  • Organise other property as agreed with the client.
       
Element: Arrange services for clients.
  • Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay.
  • Offer and provide assistance in organising services to meet individual needs and requests.
  • Confirm details of services with clients.
  • Monitor and adjust services to ensure client needs are met.
  • Maintain accurate records of services according to organisational procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

build rapport and respond to diverse individual client needs through effective communication

maintain high standards of personal presentation

care for different types of client property, including luggage and clothing

organise special services to meet varying client needs

demonstrate knowledge of professional valet services and standards.

Context of and specific resources for assessment

Assessment must ensure use of:

other people with whom the individual can interact

luggage, clothing, footwear and other personal effects

equipment for care of personal clothing and other effects.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing valet or butlerrelated tasks, including interaction

with clients

inspection of items prepared or organised by the individual, such as clothing, or unpacked or

packed luggage

review of guest evaluations

review of documentation prepared by the individual in relation to the organisation of particular

services

use of roleplays to assess interpersonal skills

oral or written questioning to assess knowledge of typical valet or butler services, procedures

for organising different types of services and protocol requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by

the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCCS401 Enhance the customer service experience.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to build rapport with clients

critical thinking skills to anticipate and respond to potential client needs

literacy skills to read and interpret product and service information

planning and organising skills to maintain and care for client property

problemsolving skills to pro-actively identify and resolve client and service problems

numeracy skills to calculate service costs.

Required knowledge

communication techniques for building rapport

valet or butler service and its current role in the Australian hospitality industry:

scope of services

different workplaces where valet services occur

protocols and standards for professional valets:

confidentiality and privacy

grooming

dealing with VIP guests

packing and unpacking techniques for clothing and other personal items

sewing techniques for minor clothing repairs

shoe cleaning methods and cleaning agents for different shoe.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Services may include:

liaison with client networks:

business

private

maintenance of client:

living environment

property

organisation of:

excursions

restaurant bookings

room service

special functions

theatre bookings

travel arrangements

provision of personalised advice:

hairdressing

medical

legal

shopping

vehicle services:

parking

retrieval of vehicle.

Organisations that offervalet or butler services may include:

accommodation properties:

hotels

government departments

resorts

business corporations

personal service agencies.

Hygienic work practicesmay include:

following personal hygiene standards

preventing contamination of food contact surfaces

responding

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Build rapport with clients through effective interpersonal communication. 
Provide personalised, quality service through familiarity with individual needs and preferences. 
Anticipate potential client needs where possible and pro-actively identify and resolve problems. 
Agree scope of services required with client. 
Follow grooming and communication protocols, according to organisation standards. 
Maintain confidentiality about client property and activities. 
Unpack, store and pack luggage according to instructions. 
Prepare and present clothes appropriately, ready for use. 
Clean shoes using suitable cleaning agents. 
Use hygienic work practices. 
Make or organise repairs to personal items as required. 
Organise other property as agreed with the client. 
Proactively offer information and advice about special services and benefits to ensure maximum take-up and profitability of stay. 
Offer and provide assistance in organising services to meet individual needs and requests. 
Confirm details of services with clients. 
Monitor and adjust services to ensure client needs are met. 
Maintain accurate records of services according to organisational procedures. 

Forms

Assessment Cover Sheet

SITHACS301 - Provide valet service
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHACS301 - Provide valet service

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: