Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHFAB006 Mapping and Delivery Guide
Provide room service
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SITHFAB006 - Provide room service |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to provide room service in accommodation establishments. It requires the ability to take orders, set up room service trolleys, deliver meals, process accounts and clear used meal service items.The unit applies to all hospitality organisations where room service is provided, including hotels, motels and bed and breakfasts.It applies to kitchen staff and operational food and beverage attendants who work with very little independence and under the guidance of others. It can also apply to front office personnel.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a hospitality accommodation business for which room service is provided. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: small equipment: bill presenter or bill tray coffee plunger cutlery, crockery and glassware linen promotional material serving trays and lids tea and coffee pots toasters trolleys warming equipment serving utensils ice buckets customers to whom room service is delivered; these can be: customers in an industry workplace during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Food and Beverage |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Take and process room service orders. |
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Element: Set up trays and trolleys. |
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Element: Present room service meals and beverages to guests. |
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Element: Present room service accounts. |
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Element: Clear room service area. |
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