Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHGAM003 Mapping and Delivery Guide
Operate a TAB outlet

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITHGAM003 - Operate a TAB outlet
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers on TAB operations and regulations.The unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational gaming environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

TAB facilities, terminals and equipment:

TAB stationery and form guides

replacement parts and cleaning materials for equipment

Austext and teletext facilities and television monitors

ticket bins

industry-realistic range of TAB customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Prerequisites/co-requisites
Competency Field Gaming
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Set up a TAB outlet.
  • Carry out opening procedures according to TAB guidelines and organisational procedures.
  • Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
  • Ensure cleanliness, temperature and lighting of TAB environment.
       
Element: Advise customers on TAB operations and regulations.
  • Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  • Respond to customer queries, requests and complaints according to organisational standards.
       
Element: Operate TAB betting machine.
  • Follow TAB operations and administration manuals for operating a TAB betting machine.
  • Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
       
Element: Update daily racing activity information.
  • Obtain information on daily racing activities through appropriate sources.
  • Update wall lists as new information is received.
       
Element: Perform TAB terminal accounting and security procedures.
  • Balance dockets for cash payments.
  • Pay out correct winnings to customers.
  • Verify large payments according to organisational procedures.
  • Monitor security of cash and venue according to organisational procedures.
  • Observe customers and onlookers and note and report unusual practices promptly.
  • Complete end-of-shift balance according to organisational procedures.
       
Element: Clean and maintain TAB equipment.
  • Clean machines according to TAB guidelines and work health and safety regulations.
  • Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  • Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set up a TAB outlet.

1.1.Carry out opening procedures according to TAB guidelines and organisational procedures.

1.2.Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.

1.3.Ensure cleanliness, temperature and lighting of TAB environment.

2. Advise customers on TAB operations and regulations.

2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures.

2.2.Respond to customer queries, requests and complaints according to organisational standards.

3. Operate TAB betting machine.

3.1.Follow TAB operations and administration manuals for operating a TAB betting machine.

3.2.Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.

4. Update daily racing activity information.

4.1.Obtain information on daily racing activities through appropriate sources.

4.2.Update wall lists as new information is received.

5. Perform TAB terminal accounting and security procedures.

5.1.Balance dockets for cash payments.

5.2.Pay out correct winnings to customers.

5.3.Verify large payments according to organisational procedures.

5.4.Monitor security of cash and venue according to organisational procedures.

5.5.Observe customers and onlookers and note and report unusual practices promptly.

5.6.Complete end-of-shift balance according to organisational procedures.

6. Clean and maintain TAB equipment.

6.1.Clean machines according to TAB guidelines and work health and safety regulations.

6.2.Make simple machine repairs with minimum disruption to customers and according to TAB specifications.

6.3.Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate the following procedures used when operating a Totalisator Agency Board (TAB) outlet over a minimum of two service periods, including:

opening procedures for a TAB outlet listed in knowledge evidence

operation of basic TAB betting machine activities listed in knowledge evidence

TAB terminal accounting and security procedures

explain each of the different bet types listed in the knowledge evidence to customers.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic rules and regulations of the TAB relating to:

compiling bet tickets for the various bet types

collection of winnings

displaying race types and their results:

thoroughbred

greyhound

harness

fixing odds

lodging forms

sports TAB operation

servicing TAB telephone accounts

basic features of different types of races:

thoroughbred

harness

greyhound

different bet types, their features and compilation of tickets:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

basic TAB betting machine activities:

paying and selling

cancellations and late cancellations

exchanging tickets

copying tickets

reporting lost and damaged tickets

appropriate sources of information on daily racing activities:

information dispatched by TAB

TAB terminal messages

Television monitors

opening procedures for a TAB outlet:

turning on machines and logging on

extracting and actioning messages from machines

displaying form guides, race lists and sports lists

programming odds monitors with the day’s and night’s meetings

providing daily form service

restocking ticket bins and trays

potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice:

responsible provision of gambling services

general licence requirements for operating a TAB outlet

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers, manufacturers and sales personnel

penalties for non-compliance in providing responsible gambling service

responsible gambling legislation, codes of practice or requirements and how they apply to a TAB outlet

TAB operating procedures and systems for:

beginning and end of shift

ensuring security

compiling bet tickets for different bet types

collection of winnings

displaying race types and their results:

thoroughbred

greyhound

harness

fixed odds

lodging forms

sports TAB

TAB telephone accounts.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set up a TAB outlet.

1.1.Carry out opening procedures according to TAB guidelines and organisational procedures.

1.2.Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.

1.3.Ensure cleanliness, temperature and lighting of TAB environment.

2. Advise customers on TAB operations and regulations.

2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures.

2.2.Respond to customer queries, requests and complaints according to organisational standards.

3. Operate TAB betting machine.

3.1.Follow TAB operations and administration manuals for operating a TAB betting machine.

3.2.Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.

4. Update daily racing activity information.

4.1.Obtain information on daily racing activities through appropriate sources.

4.2.Update wall lists as new information is received.

5. Perform TAB terminal accounting and security procedures.

5.1.Balance dockets for cash payments.

5.2.Pay out correct winnings to customers.

5.3.Verify large payments according to organisational procedures.

5.4.Monitor security of cash and venue according to organisational procedures.

5.5.Observe customers and onlookers and note and report unusual practices promptly.

5.6.Complete end-of-shift balance according to organisational procedures.

6. Clean and maintain TAB equipment.

6.1.Clean machines according to TAB guidelines and work health and safety regulations.

6.2.Make simple machine repairs with minimum disruption to customers and according to TAB specifications.

6.3.Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Carry out opening procedures according to TAB guidelines and organisational procedures. 
Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets. 
Ensure cleanliness, temperature and lighting of TAB environment. 
Advise customers on TAB procedures according to legislative requirements and organisational procedures. 
Respond to customer queries, requests and complaints according to organisational standards. 
Follow TAB operations and administration manuals for operating a TAB betting machine. 
Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures. 
Obtain information on daily racing activities through appropriate sources. 
Update wall lists as new information is received. 
Balance dockets for cash payments. 
Pay out correct winnings to customers. 
Verify large payments according to organisational procedures. 
Monitor security of cash and venue according to organisational procedures. 
Observe customers and onlookers and note and report unusual practices promptly. 
Complete end-of-shift balance according to organisational procedures. 
Clean machines according to TAB guidelines and work health and safety regulations. 
Make simple machine repairs with minimum disruption to customers and according to TAB specifications. 
Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified. 

Forms

Assessment Cover Sheet

SITHGAM003 - Operate a TAB outlet
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITHGAM003 - Operate a TAB outlet

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: