Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHGAM203 Mapping and Delivery Guide
Operate a TAB outlet

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITHGAM203 - Operate a TAB outlet
Description This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites This unit must be assessed after the following prerequisite unit:SITHGAM201Provide responsible gambling services
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Set up a TAB outlet.
  • Turn on machines and log on.
  • Extract and action messages from machines.
  • Carry out opening procedures according to TAB guidelines and organisational procedures.
  • Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets.
  • Check TAB environment for appropriate cleanliness, temperature and lighting.
       
Element: Advise customers on TAB operations and regulations.
  • Advise customers on TAB procedures according to legislative requirements and organisational procedures.
  • Respond appropriately and courteously to customer queries, requests and complaints.
       
Element: Operate the TAB betting machine.
  • Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.
  • Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures.
       
Element: Perform TAB terminal accounting and security procedures.
  • Complete end of shift balance according to organisational procedures.
  • Balance dockets for cash payments.
  • Pay out correct winnings to customers.
  • Verify large payments according to organisational procedures.
  • Monitor security of cash and venue according to organisational procedures.
  • Observe customers and onlookers and note and report unusual practices promptly.
       
Element: Monitor daily racing activities.
  • Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB.
  • Update wall lists as new information is received.
       
Element: Clean and maintain TAB equipment.
  • Clean machines according to TAB guidelines and work health and safety regulations.
  • Make simple machine repairs with minimum disruption to customers and according to TAB specifications.
  • Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

follow opening procedures, including:

daily form service

displaying form guides, race lists and sports lists

posting TAB race lists

programming odds monitors with the day’s and night’s meetings

restocking ticket bins and trays

process a variety of bet types

coordinate multiple transactions and activities, including typical customer and equipment problems

comply with responsible gambling legislation, codes of practice or requirements

integrate knowledge of:

security issues

TAB procedures including:

compilation of bet tickets for different bet types

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts.

Context of and specific resources for assessment

Assessment must ensure use of:

TAB facilities, terminals and equipment, including:

TAB stationery and form guides

replacement parts and cleaning materials for equipment

Austext and teletext facilities and television monitors

ticket bins

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of individual processing bets or carrying out simple machine repairs and maintenance

evaluation of tickets processed by the individual

use of roleplays to demonstrate the provision of advice and information to customers on TAB

oral or written questioning to assess knowledge of TAB procedures, gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM202 Attend gaming machines.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

basic financial procedures in relation to TAB operations

operation of Austext and Teletext

literacy skills to read messages from TAB machine, the daily race list and form guides

numeracy skills to perform end of shift balance

problemsolving skills to deal with discrepancies in balance and potential security issues, and to handle customer complaints on results.

Required knowledge

basic rules and regulations of TAB:

compilation of bet tickets for the various bet types:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts

different types of races

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

security procedures and systems for TAB outlets.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Opening procedures includes:

daily form service

displaying form guides, race lists and sports lists

posting TAB race lists

programming odds monitors with the day’s and night’s meetings

restocking ticket bins and trays.

TAB procedures includes:

compilation of bet tickets for the various bet types:

win and place

quinella

double

daily double

trifecta

superfecta

all up

mystery bet

footy TAB

pick the margin

pick the result

sports bet

favourite number

quartet

collection of winnings

display of race types, including horses, greyhound and harness and their results

fixed odds

lodgement of forms

sports TAB

TAB telephone accounts.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Turn on machines and log on. 
Extract and action messages from machines. 
Carry out opening procedures according to TAB guidelines and organisational procedures. 
Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets. 
Check TAB environment for appropriate cleanliness, temperature and lighting. 
Advise customers on TAB procedures according to legislative requirements and organisational procedures. 
Respond appropriately and courteously to customer queries, requests and complaints. 
Follow TAB operations and administration manuals for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets. 
Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures. 
Complete end of shift balance according to organisational procedures. 
Balance dockets for cash payments. 
Pay out correct winnings to customers. 
Verify large payments according to organisational procedures. 
Monitor security of cash and venue according to organisational procedures. 
Observe customers and onlookers and note and report unusual practices promptly. 
Obtain information on daily racing activities through appropriate sources, including television monitors, TAB terminal messages and information dispatched by TAB. 
Update wall lists as new information is received. 
Clean machines according to TAB guidelines and work health and safety regulations. 
Make simple machine repairs with minimum disruption to customers and according to TAB specifications. 
Report unserviceable machines promptly to the TAB and take follow up action to ensure breakdown is rectified. 

Forms

Assessment Cover Sheet

SITHGAM203 - Operate a TAB outlet
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHGAM203 - Operate a TAB outlet

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: