Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITHGAM204 Mapping and Delivery Guide
Conduct Keno games

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITHGAM204 - Conduct Keno games
Description This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues and provide advice on Keno to customers.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to gaming venues that offer Keno games, and to gaming attendants who work under general supervision within established procedures.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites This unit must be assessed after the following prerequisite unit:SITHGAM201Provide responsible gambling services
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Advise customers on features of Keno.
  • Provide information to customers about Keno games.
  • Advise customers on Keno promotions as required.
  • Respond to customer complaints and queries courteously according to organisational procedures.
       
Element: Process bet types.
  • Identify and confirm verbal and standard entry bet types.
  • Process bet types according to designated procedures.
       
Element: Pay out prizes.
  • Check tickets through card reader, scanner or by serial number.
  • Process cash and cheque payouts according to pre set limits.
  • Perform cash and cheque transactions according to agency and system limits.
  • Refer large payouts, bets, cash ins and cash outs to the appropriate person.
       
Element: Cancel tickets.
  • Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
  • Re issue tickets where required according to organisational procedures.
       
Element: Operate General Functions.
  • Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.
  • Seek authorisation from the appropriate person where required.
       
Element: Clean and maintain terminals.
  • Clean card readers regularly.
  • Change new paper rolls and ribbons as appropriate.
  • Identify maintenance problems promptly and take appropriate measures.
       
Element: Monitor security of Keno operations.
  • Follow Keno rules according to legislative requirements and organisational procedures.
  • Use the terminal disable function when appropriate.
  • Handle and balance cash and float according to organisational procedures.
  • Where appropriate, call the Keno Hotline for assistance.
  • Observe players and onlookers and note and report unusual practices accurately and promptly.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

operate Keno equipment according to procedures

process a variety of bet types, payouts and cancellations within commercially realistic timeframes

coordinate multiple transactions and activities, including typical customer and equipment problems

comply with responsible gambling legislation or requirements

provide accurate information on:

bet types

collection of payments

completion of entry forms

display of winning numbers

explanation of receipt tickets

lodgement of forms

player rules, conditions and limits

prize schedules

verbal entries

integrate knowledge of security issues and comply with security requirements.

Context of and specific resources for assessment

Assessment must ensure use of:

Keno terminal, facilities and equipment, including online Keno terminal and display medium and Keno betting stationery

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of individual processing a variety of bets

oral or written questioning to assess knowledge of the Keno product, gaming legislation and organisational procedures

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHGAM202 Attend gaming machines.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to provide clear information and advice to customers

literacy skills to read procedures and licensing requirements for Keno

problemsolving skills to deal with disputes about prize schedules, payments and display of winning numbers

numeracy skills to balance float and cash.

Required knowledge

general understanding of the gaming sector of the hospitality industry

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

player rules of Keno and lotteries

features of Keno equipment and general maintenance requirements.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information to be provided to customers includes:

bet types

collection of payments

completion of entry forms

display of winning numbers

explanation of receipt tickets

lodgement of forms

player rules, conditions and limits

prize schedules

verbal entries.

Keno games may include:

Heads or Tails

Mystery Pick

Quick Pick

Set Bets and Superplay

standard game

system bets

Way Bets.

Keno promotions may include:

benefit selling

replay numbers.

Appropriate measures may include:

calling the Keno Hotline where applicable

normal organisational procedures.

General Functions use may relate to:

balancing procedures

cash high or cash low

previous game results

sign on or sign off.

Maintenance may include:

checking paper feed

resetting card reader.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide information to customers about Keno games. 
Advise customers on Keno promotions as required. 
Respond to customer complaints and queries courteously according to organisational procedures. 
Identify and confirm verbal and standard entry bet types. 
Process bet types according to designated procedures. 
Check tickets through card reader, scanner or by serial number. 
Process cash and cheque payouts according to pre set limits. 
Perform cash and cheque transactions according to agency and system limits. 
Refer large payouts, bets, cash ins and cash outs to the appropriate person. 
Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures. 
Re issue tickets where required according to organisational procedures. 
Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information. 
Seek authorisation from the appropriate person where required. 
Clean card readers regularly. 
Change new paper rolls and ribbons as appropriate. 
Identify maintenance problems promptly and take appropriate measures. 
Follow Keno rules according to legislative requirements and organisational procedures. 
Use the terminal disable function when appropriate. 
Handle and balance cash and float according to organisational procedures. 
Where appropriate, call the Keno Hotline for assistance. 
Observe players and onlookers and note and report unusual practices accurately and promptly. 

Forms

Assessment Cover Sheet

SITHGAM204 - Conduct Keno games
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHGAM204 - Conduct Keno games

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: