Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHIND004 Mapping and Delivery Guide
Work effectively in hospitality service
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SITHIND004 - Work effectively in hospitality service |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.The unit applies individuals working in a range of different departments such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels.It applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational hospitality environment. This can be: an industry workplace a simulated industry environment, such as in a training: restaurant/cafe environment accommodation services environment housekeeping environment gaming operations environment. Assessment must ensure access to: products and services to be delivered to customers organisational policies and procedures industry realistic ratios of service staff to customers; these can be: customers in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
||
Prerequisites/co-requisites | |||
Competency Field | Working in Industry |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Prepare for service. |
| |||||||
Element: Provide service. |
| |||||||
Element: Complete operational tasks. |
| |||||||
Element: Complete end of shift duties. |
|