Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE004 Mapping and Delivery Guide
Lead tour groups
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTGDE004 - Lead tour groups |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.This unit can apply to any situation where a guide or tour manager is involved in delivering a tour or activity to a group of customers. This could include tours of single sites or tours that include multiple products and sites.It is relevant in industries where group tours or activities take place in museums, galleries, libraries, places of historical or cultural significance, performing arts centres or zoos; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes.Leading tour groups requires organisational and communication skills and guides who perform this function operate independently or with limited guidance from others.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational touring environment that reflects the nature of tours commercially available in the relevant city or region. This can be: a commercial environment where tour guide activities are conducted a simulated commercial environment or activity where tour guide activities are conducted. Assessment must ensure access to: organisational specifications: running sheets for tours and activities incident report templates passenger lists real or simulated touring activities microphone props and signage customer groups of a size and nature that reflect the commercial environment in which the guide operates participants undertaking a tour or activity for whom the individual can act as guide; participants can be: those participating in a tour or activity who interact with the individual during the assessment process; or individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Guiding |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Coordinate group movements. |
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Element: Encourage group morale and goodwill. |
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