Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTGDE005 Mapping and Delivery Guide
Prepare and present tour commentaries or activities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTGDE005 - Prepare and present tour commentaries or activities
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.It is relevant in industries where group tours or activities take place in museums, galleries, libraries, places of historical or cultural significance, performing arts centres or zoos; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes.This unit applies in any context where individuals develop and present commentaries or activities that involve creative approaches to the preparation and delivery of information. Guides of all types working independently with limited supervision undertake this role.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational touring environment that reflects the nature of tours commercially available in the relevant city or region. This can be:

an industry workplace where tour commentaries are prepared and presented

a simulated activity or role play where tour commentaries are prepared and presented.

Assessment must ensure access to:

sources of information to prepare commentaries or activities

organisational specifications:

running sheets for tours and activities

incident report templates

passenger lists

real or simulated touring activities

microphone

props and signage

customer groups of a size and nature that reflect the commercial environment in which the guide operates

participants undertaking a tour or activity for whom the individual can act as guide; participants can be:

those participating in a tour or activity who interact with the individual during the assessment process; or

individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Prerequisites/co-requisites
Competency Field Guiding
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare commentaries or activities for presentation to customers.
  • Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.
  • Select or develop themes as a basis for commentaries or activities.
  • Construct commentaries or activities to maximise potential for enjoyment and learning.
  • Organise support materials in advance of tour or activity.
  • Prepare interpretive information tailored to specific audiences.
       
Element: Present commentaries or activities to customers.
  • Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.
  • Present current, accurate and relevant information in a logical order.
  • Present information of appropriate depth and breadth using language suited to the group.
  • Pace presentation according to timing requirements and operational context.
  • Use equipment and resources and identify and report any equipment defects promptly.
  • Maintain communication with colleagues as required by specific tour or activity circumstances.
  • Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.
       
Element: Interact with customers.
  • Encourage customer participation within safety requirements.
  • Invite and respond to questions and feedback, ensuring involvement of whole group.
  • Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare commentaries or activities for presentation to customers.

1.1.Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.

1.2.Select or develop themes as a basis for commentaries or activities.

1.3.Construct commentaries or activities to maximise potential for enjoyment and learning.

1.4.Organise support materials in advance of tour or activity.

1.5.Prepare interpretive information tailored to specific audiences.

2. Present commentaries or activities to customers.

2.1.Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.

2.2.Present current, accurate and relevant information in a logical order.

2.3.Present information of appropriate depth and breadth using language suited to the group.

2.4.Pace presentation according to timing requirements and operational context.

2.5.Use equipment and resources and identify and report any equipment defects promptly.

2.6.Maintain communication with colleagues as required by specific tour or activity circumstances.

2.7.Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

3. Interact with customers.

3.1.Encourage customer participation within safety requirements.

3.2.Invite and respond to questions and feedback, ensuring involvement of whole group.

3.3.Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

prepare and present at least three tour commentaries or activities to different groups of customers, which relate to one of the following subject areas:

arts

built environments

history and heritage

industrial operations

natural environment:

flora

fauna

landscape

social environment

sport or recreation

use interpretive and presentation techniques to present commentaries or activities in a manner that:

is engaging, entertaining and informative

demonstrates knowledge of relevant subject matter

complete above activities within commercial duration and timeframes that reflect local industry product and practice.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

techniques for structuring commentaries and activities

subject matter being presented, which will vary according to context, specified in the performance evidence

role and use of the following presentation and interpretive techniques:

body language

games and activities

humour

positioning

role play

sensory awareness exercises

storytelling

visual aids and props

voice techniques

characteristics of customers that can affect their needs in relation to tour activities:

age

cultural background

educational level

geographic origin

physical factors impacting participation:

hearing impairment

problems with mobility

visual impairment

special interests and requested coverage

appropriate organisational contingency plans to address:

changed access arrangements

customer health, accident or behavioural issues

equipment or system failure

natural environment issues.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare commentaries or activities for presentation to customers.

1.1.Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.

1.2.Select or develop themes as a basis for commentaries or activities.

1.3.Construct commentaries or activities to maximise potential for enjoyment and learning.

1.4.Organise support materials in advance of tour or activity.

1.5.Prepare interpretive information tailored to specific audiences.

2. Present commentaries or activities to customers.

2.1.Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.

2.2.Present current, accurate and relevant information in a logical order.

2.3.Present information of appropriate depth and breadth using language suited to the group.

2.4.Pace presentation according to timing requirements and operational context.

2.5.Use equipment and resources and identify and report any equipment defects promptly.

2.6.Maintain communication with colleagues as required by specific tour or activity circumstances.

2.7.Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

3. Interact with customers.

3.1.Encourage customer participation within safety requirements.

3.2.Invite and respond to questions and feedback, ensuring involvement of whole group.

3.3.Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions. 
Select or develop themes as a basis for commentaries or activities. 
Construct commentaries or activities to maximise potential for enjoyment and learning. 
Organise support materials in advance of tour or activity. 
Prepare interpretive information tailored to specific audiences. 
Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience. 
Present current, accurate and relevant information in a logical order. 
Present information of appropriate depth and breadth using language suited to the group. 
Pace presentation according to timing requirements and operational context. 
Use equipment and resources and identify and report any equipment defects promptly. 
Maintain communication with colleagues as required by specific tour or activity circumstances. 
Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment. 
Encourage customer participation within safety requirements. 
Invite and respond to questions and feedback, ensuring involvement of whole group. 
Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources. 

Forms

Assessment Cover Sheet

SITTGDE005 - Prepare and present tour commentaries or activities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTGDE005 - Prepare and present tour commentaries or activities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: