Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE011 Mapping and Delivery Guide
Coordinate and operate tours
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTGDE011 - Coordinate and operate tours |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to conduct a tour for groups or individuals that includes multiple products, services and sites. It requires the ability to manage the tour logistics of a prearranged itinerary. The coordination of tour delivery requires significant planning and organisational skills as well as the ability to liaise with suppliers and industry colleagues to maximise tour efficiency and customer service quality. This unit has particular application to guides engaged by tour operators, inbound tour operators and tour wholesalers. Sometimes these individuals are called driver guides or coach captains. In an extended touring context, the unit applies to tour managers who accompany tour groups on longer tours and manage the logistics of group movements and touring arrangements at each destination. The unit does not apply to guides working at a single site.Individuals performing this function work independently in the field, within established organisational procedures.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational guiding environment that reflects the nature of tours commercially available in the relevant city or region. This can be: a commercial environment where tours are coordinated and operated a simulated commercial environment activity for which tours are coordinated and operated. Assessment must ensure the access to: equipment and resources required for the delivery of tours: transport venue access customer and operational documentation to support the delivery of a multifaceted touring itinerary real or simulated touring activities customer groups of a size and nature that reflect the commercial environment in which the guide operates participants undertaking a tour or activity for whom the individual can act as guide; these can be: those participating in a tour or activity who interact with the individual during the assessment process; or individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Guiding |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan tour delivery logistics. |
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Element: Brief and assist customers. |
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Element: Liaise with industry colleagues. |
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Element: Manage the itinerary. |
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Element: Deal with unexpected events. |
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Element: Debrief tour. |
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