Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE012 Mapping and Delivery Guide
Manage extended touring programs
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTGDE012 - Manage extended touring programs |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to coordinate touring programs of more than one day duration. It requires the ability to manage all tour logistics and to solve touring and group member problems. It also requires skills to ensure the ongoing welfare and satisfaction of tour group members and to develop and maintain group cohesion and rapport.This unit applies to tour operations, inbound tour operations and tour wholesaling sectors, and to tour managers, tour directors, tour leaders and tour escorts employed by those companies. These individuals may lead extended tours in Australia or overseas, and are responsible for logistical management of touring programs that usually include multiple destinations. They work independently in the field, within established organisational procedures. When on tour, they take a lead role without supervision, only referring problems to the tourism operator when absolutely necessary.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an extended touring environment that reflects the nature of tours commercially available in the relevant city or region. This can be: a commercial environment where extended tours are managed and conducted a simulated commercial environment activity for which an extended tour is managed and conducted. Assessment must ensure access to: equipment and resources required for the delivery of tours: transport venue access customer and operational documentation to support the delivery of a multifaceted touring itinerary real or simulated touring activities customer groups of a size and nature that reflect the commercial environment in which the guide operates a group of customers for whom the individual can act as a tour manager; these can be: those participating in an extended tour who interact with the individual during the assessment process; or individuals who participate in a simulated extended tour set up for the purpose of assessment. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Guiding |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage touring arrangements. |
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Element: Liaise and negotiate with others. |
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Element: Develop and maintain group rapport. |
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Element: Resolve problems that arise on tour. |
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