Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE302 Mapping and Delivery Guide
Provide arrival and departure assistance
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTGDE302 - Provide arrival and departure assistance |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to provide assistance to customers between transport terminals and accommodation. It requires the ability to check the customer’s arrival and departure information, reconfirm all operational aspects of the transportation and accommodation, and provide customers with accurate information. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to the tour operations, tour wholesaling, event management and accommodation sectors. Arrival and departure assistance may be provided at international or domestic transport terminals and could be for groups or individual travellers. This job function requires the use of discretion and judgement within predefined organisational procedures, and individuals working independently with limited supervision undertake the role. This could include tour guides, tour managers, coach captains and hire car drivers. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Conduct arrival transfers for visitor groups or individuals. |
| |||||||
Element: Deliver arrival information to visitors. |
| |||||||
Element: Check in groups and individuals at accommodation. |
| |||||||
Element: Conduct departure transfers for groups and individuals. |
|