Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTIND001 Mapping and Delivery Guide
Source and use information on the tourism and travel industry

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTIND001 - Source and use information on the tourism and travel industry
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational tourism or travel environment. This can be:

an industry workplace

a simulated industry environment or activity.

Assessment must ensure use of:

computers, printers, communication technology and information programs used to source industry information

information on codes of conduct, membership and benefits distributed by:

industry associations

accreditation operators

unions

plain English documents issued by government regulators that describe laws specifically relevant to the tourism industry:

Criminal Code Act 1995 for child sex offences outside Australia

Queensland Tourism Services Act 2003

experienced industry personnel, colleagues or suppliers with whom the individual can interact to obtain current industry information; these can be:

industry personnel, colleagues or suppliers within a workplace; or

individuals who participate in role plays or simulated activities set up for the purpose of assessment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source and use industry information.
  • Identify sources of information on the structure and operation of the tourism and travel industry.
  • Access specific information of relevance to the tourism and travel industry to assist operational duties.
  • Obtain information on features of current and emerging tourism products and services relevant to job role.
  • Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.
       
Element: Source and use compliance information.
  • Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.
  • Seek information on industry quality assurance schemes and use it to benefit own organisation.
  • Access information on career planning and equal employment opportunity (EEO) law.
  • Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.
       
Element: Source and use information on tourism and travel technology.
  • Source and access information on current and emerging technologies that impact on operational duties.
  • Use information on technology to suggest new and improved workplace practices.
  • Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.
       
Element: Update personal and organisational knowledge of the tourism and travel industry.
  • Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
  • Monitor current issues and trends for the industry.
  • Share current tourism and travel issues and trends with colleagues.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use industry information.

1.1.Identify sources of information on the structure and operation of the tourism and travel industry.

1.2.Access specific information of relevance to the tourism and travel industry to assist operational duties.

1.3.Obtain information on features of current and emerging tourism products and services relevant to job role.

1.4.Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.

2. Source and use compliance information.

2.1.Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.

2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.

2.3.Access information on career planning and equal employment opportunity (EEO) law.

2.4.Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.

3. Source and use information on tourism and travel technology.

3.1.Source and access information on current and emerging technologies that impact on operational duties.

3.2.Use information on technology to suggest new and improved workplace practices.

3.3.Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.

4. Update personal and organisational knowledge of the tourism and travel industry.

4.1.Identify and use a range of opportunities to update knowledge of the tourism and travel industry.

4.2.Monitor current issues and trends for the industry.

4.3.Share current tourism and travel issues and trends with colleagues.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and document current industry information on the tourism and travel industry using at least three information sources listed in the knowledge evidence

source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the tourism and travel industry:

current and emerging products and services

current issues

career opportunities

relationships between other related industries

compliance issues and quality assurance

new products, technology, techniques and services

work ethic required to work in the industry

identify ways to integrate current tourism and travel industry information into daily work activities to:

enhance the quality of work performance

conduct ethical practice within the travel and tourism industry.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of industry information:

discussions with experienced industry personnel, colleagues or suppliers

industry:

accreditation operators

associations and organisations

developers of codes of conduct or ethics

journals

seminars

plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry

libraries

media

regional, state and national tourism offices

reference books

training courses

structure, functions and key characteristics of the tourism and travel industry

roles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industry

general nature of allied and related industries:

hospitality

meetings

incentives

conferences and events

primary functions of:

major cross-industry and sector-specific industry associations especially those with which the organisation has a relationship

trade unions in the industry

local, regional, state and national tourism information service and marketing organisations

tourism research bodies

basic aspects of tourism and travel industry quality assurance processes:

industry accreditation schemes

codes of conduct or ethics

occupational licensing

reasons for participation and impacts of non-compliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations:

Criminal Code Act 1995 for child sex offences outside Australia

equal employment opportunity (EEO)

rights of employees and responsibilities of employers to make merit based employment decisions

for inbound tour operators and guides, basic aspects of and actions that must be adhered to by tourism organisations:

Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland

current and emerging technology used in the tourism industry:

e-business

social media.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use industry information.

1.1.Identify sources of information on the structure and operation of the tourism and travel industry.

1.2.Access specific information of relevance to the tourism and travel industry to assist operational duties.

1.3.Obtain information on features of current and emerging tourism products and services relevant to job role.

1.4.Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.

2. Source and use compliance information.

2.1.Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.

2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.

2.3.Access information on career planning and equal employment opportunity (EEO) law.

2.4.Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.

3. Source and use information on tourism and travel technology.

3.1.Source and access information on current and emerging technologies that impact on operational duties.

3.2.Use information on technology to suggest new and improved workplace practices.

3.3.Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.

4. Update personal and organisational knowledge of the tourism and travel industry.

4.1.Identify and use a range of opportunities to update knowledge of the tourism and travel industry.

4.2.Monitor current issues and trends for the industry.

4.3.Share current tourism and travel issues and trends with colleagues.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify sources of information on the structure and operation of the tourism and travel industry. 
Access specific information of relevance to the tourism and travel industry to assist operational duties. 
Obtain information on features of current and emerging tourism products and services relevant to job role. 
Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance. 
Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly. 
Seek information on industry quality assurance schemes and use it to benefit own organisation. 
Access information on career planning and equal employment opportunity (EEO) law. 
Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices. 
Source and access information on current and emerging technologies that impact on operational duties. 
Use information on technology to suggest new and improved workplace practices. 
Use current and emerging technology in day-to-day work activities to enhance the quality of work performance. 
Identify and use a range of opportunities to update knowledge of the tourism and travel industry. 
Monitor current issues and trends for the industry. 
Share current tourism and travel issues and trends with colleagues. 

Forms

Assessment Cover Sheet

SITTIND001 - Source and use information on the tourism and travel industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTIND001 - Source and use information on the tourism and travel industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: