Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTIND202 Mapping and Delivery Guide
Source and use information on the holiday park and resort industry

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTIND202 - Source and use information on the holiday park and resort industry
Description This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the holiday park and resort industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the holiday park and resort industry. Holiday park and resort personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to the holiday park and resort sector and to many people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other individual units.This unit is not about having indepth knowledge but focuses on the ability to source and interpret information.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source and use relevant industry information.
  • Identify sources of information on the structure and operation of the holiday park and resort industry.
  • Access specific information of relevance to the holiday park and resort industry to assist operational duties.
  • Obtain information on features of current and in trend holiday park and resort products and services relevant to job role.
  • Use knowledge of the holiday park and resort industry to enhance the quality of work performance.
       
Element: Source and use compliance information in daily activities.
  • Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly.
  • Seek information on industry quality assurance schemes.
  • Access information on career planning and equal employment opportunity law.
  • Conduct day to day holiday park and resort activities according to legal obligations and ethical industry practices.
       
Element: Source and use information on holiday park and resort technology.
  • Source and access information on current and emerging technologies that impact on operational duties.
  • Use information on technology to suggest new and improved workplace practices.
  • Use current and emerging technology in day to day work activities.
       
Element: Update personal and organisational knowledge of the holiday park and resort industry.
  • Identify and use a range of opportunities to update knowledge of the holiday park and resort industry.
  • Monitor current issues of concern to the industry.
  • Share updated information with colleagues.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

source current holiday park and resort industry information and use this in to daytoday activities to maximise effective performance

demonstrate knowledge of the holiday park and resort industry, including main roles, functions and interrelationships of different sectors

integrate knowledge of the basic aspects of laws:

local community protection

consumer protection

EEO.

Context of and specific resources for assessment

Assessment must ensure use of:

computers, printers, communication technology, information programs to source industry information

information on codes of conduct, membership and benefits distributed by:

industry associations

accreditation operators

unions

plain English documents issued by government regulators that describe laws:

local community protection

consumer protection

EEO.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

exercises and project activities that allow assessment of the individual’s ability to:

obtain current and accurate holiday park and resort industry information

research information to meet differing operational needs

group projects that allow individuals to collectively source information on differing aspects of the holiday park and resort industry and present it in a portfolio

direct observation of the individual delivering an oral presentation on the sourced information

problem-solving exercises so the individual can identify new knowledge required to complete operational activities and source information to resolve the deficiency

written and oral questioning to assess knowledge of:

different sectors of the holiday park and resort industry and their interrelationships

laws relevant to the holiday park and resort industry

industry codes of conduct

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTTSL201 Operate an online information system

SITXCOM101 Source and present information.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills including active listening and open and closed probe questioning to obtain information from:

experienced industry personnel

colleagues

suppliers

industry bodies

initiative and enterprise skills to suggest:

new and improved practices using emerging technology

business benefits of participating in industry quality assurance schemes

learning skills to continuously update knowledge of the holiday park and resort industry

literacy skills to:

read and comprehend the content of plain English information about laws, industry accreditation schemes and codes of conduct

research, sort and use holiday park and resort industry information

write notes, summarise and record information in basic documents such as information sheets, portfolios and files

planning and organising skills to complete daily operational activities while sourcing information required to support those

problem-solving skills to recognise knowledge deficiencies and take action to seek information

self-management skills to take responsibility for sourcing and updating current and emerging information

teamwork skills to share updated information with colleagues

technology skills to:

use a computer and keyboard

use online information systems to search for information.

Required knowledge

sources of information on the holiday park and resort industry

structure of the holiday park and resort industry and its different sectors including the business relationships between the following sectors:

holiday and resorts parks – types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trends

manufacturing – main manufacturers of recreational vehicles (RV); key types of recreational vehicles made in Australia, their key characteristics; current and emerging trends in RV products

service – key providers of specialised RV servicing; types of services offered; links with manufacturers, retailers and holiday parks and resorts

retailing – retailers in Australia; main RV retailers in the local area; types of after sales services offered

roles and general responsibilities for different jobs in the industry

general nature of and links to the wider tourism industry and types of organisations providing bookings including:

attractions

inbound tour operators

other local accommodation providers

retail travel agents

tour operators

visitor information centres

primary functions of:

major crossindustry and sectorspecific industry associations especially those with which the business has a relationship

trade unions in the industry

local, regional, state and national tourism information service and marketing organisations

basic aspects of holiday park and resort industry quality assurance processes:

accreditation schemes

codes of conduct or ethics

industry rating schemes

occupational licensing

reasons for participation and impacts of noncompliance

roles and responsibilities of individual staff members when participating in schemes

basic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators:

local community protection including land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

consumer protection including refund requirements that must be met by holiday parks, terms and conditions of quotations and cancellation fees

Equal Employment Opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisions

current and emerging technology used in holiday parks and resorts, including ebusiness and social media.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of information may include:

computer data, including the Internet

discussions with experienced industry personnel

industry:

accreditation operators

associations and organisations

developers of codes of conduct or ethics

journals

rating scheme operators

seminars

networking with:

colleagues

suppliers

plain English documents, issued by government regulators, that describe laws relevant to the holiday park and resort industry

libraries

media

personal observations and experience

regional, state and national tourism offices

reference books

training courses

unions.

The holiday park and resort industry involves a range of sectors and businesses including:

holiday parks and resorts

RV:

accessories retailing

manufacturing

parts and components manufacturing and supply

retailing

servicing.

Information of relevance to the holiday park and resort industry may include:

career opportunities within the industry

different holiday park and resort markets and trends

different sectors and businesses within the industry, their relationships and the services available in each sector

industrial relations

local economic and social significance of holiday park operations, which may relate to:

community role in tourism

employment

major holiday park and resort industry associations

quality assurance schemes and their application in metropolitan, regional and Australia-wide locations

relationships between holiday park and resort operations and other industries, including:

conservation

entertainment

hospitality

horticulture

recreational vehicle manufacturers, retailers and service centres

sports

tourism

tourism information centres and tourism marketing bodies

role of and impacts on local communities

roles and general responsibilities for different jobs in the industry

social profiles of caravaners and campers

specific features of the local and regional industry

types of accommodation available in holiday parks and resorts.

To enhance the quality of work performance may involve:

improving skills and productivity

providing holiday park and resort products and services to meet current market trends and customer expectations

providing quality holiday park and resort service

suggesting new and improved ways of doing things

working effectively with:

other sectors of the holiday park and resort industry

suppliers

working according to:

ethical industry practices to ensure smooth holiday park and resort operations

the law to avoid problems for self and the organisation.

Laws may cover:

business and occupational licensing

EEO

land ownership, management and access

public liability and duty of care

workplace relations – Fair Work Australia.

Quality assurance schemes may include:

accreditation schemes

codes of conduct or ethics

industry rating schemes

membership of industry associations

occupational licences.

Ethical industry practices may relate to:

agreed compliance with:

accreditation schemes

codes of conduct

industry rating schemes

preferred product arrangements

payment of commission

terms of payment

confidentiality of customer information

consumer protection:

provision of services as promoted

reasonable consumer pricing

truth and honesty in all information given to customers

declaration of:

commissions

fees and other charges

gifts and services provided free of charge

tips

maintaining the rights and lifestyle conditions of local community residents

overbooking

professional behaviour when participating in familiarisations and industry events.

Technologiesmay involve:

catering systems

customer technologies:

applications for electronic devices and computers

online booking systems

computer-aided despatch systems

ebusiness

food production systems

industry:

online booking systems

reservations, operations and financial and tracking systems

project management systems

social media sites.

Opportunitiesmay include:

discussions with experienced industry personnel

networking with:

colleagues

suppliers

participating in:

industry accreditation schemes

industry seminars

membership of professional industry associations

union membership

training courses.

Current issues of concern to the industry may relate to:

emerging markets

environmental, social and cultural impacts

government initiatives

holiday park and resort industry trends

industry expansion or retraction

industry initiatives

labour issues

maintaining organisational and industry profitability by productivity and pricing flexibility

shrinking markets.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify sources of information on the structure and operation of the holiday park and resort industry. 
Access specific information of relevance to the holiday park and resort industry to assist operational duties. 
Obtain information on features of current and in trend holiday park and resort products and services relevant to job role. 
Use knowledge of the holiday park and resort industry to enhance the quality of work performance. 
Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly. 
Seek information on industry quality assurance schemes. 
Access information on career planning and equal employment opportunity law. 
Conduct day to day holiday park and resort activities according to legal obligations and ethical industry practices. 
Source and access information on current and emerging technologies that impact on operational duties. 
Use information on technology to suggest new and improved workplace practices. 
Use current and emerging technology in day to day work activities. 
Identify and use a range of opportunities to update knowledge of the holiday park and resort industry. 
Monitor current issues of concern to the industry. 
Share updated information with colleagues. 

Forms

Assessment Cover Sheet

SITTIND202 - Source and use information on the holiday park and resort industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTIND202 - Source and use information on the holiday park and resort industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: