Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTPPD404 Mapping and Delivery Guide
Develop in-house recreational activities

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITTPPD404 - Develop in-house recreational activities
Description This unit describes the performance outcomes, skills and knowledge required to develop in-house recreational activities for different customer groups and which match the commercial focus and values of the tourism organisation. It requires the ability to identify and plan suitable activities, coordinate their delivery and evaluate their success but not to deliver the activity.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to resort, holiday park, cruise ship and attraction businesses. The unit covers both indoor and outdoor recreational activities provided on-site but does not include tours, activities and events operated by other tourism organisations.It applies to those people who operate independently or with limited guidance from others. This includes activities officers, senior operational personnel or managers.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan in-house recreational activities.
  • Identify potential recreational activities and examine options according to customer interest and the focus of the organisation.
  • Identify any regulatory or licensing requirements applicable to the activity.
  • Determine personnel and other resource requirements for the delivery of the activity.
  • Identify threats and hazards, conduct a risk assessment and incorporate controls for activity operation.
  • Cost the activity and determine selling price to ensure maximum profitability.
  • Promote activity to customers and develop reservation arrangements.
       
Element: Coordinate the delivery of recreational activities.
  • Develop activity information and arrange training for those delivering the activity.
  • Develop checklists and briefings for use of delivery personnel.
  • Verify number of participants according to reservation information.
  • Book personnel and resources to match participant numbers.
  • Develop and distribute staff focused activity documentation.
  • Minimise use of printed materials and maximise electronic transmission of all documents to reduce waste.
       
Element: Evaluate recreational activities.
  • Monitor success of activities.
  • Obtain feedback from customers and operational staff.
  • Modify and continuously improve activities according to feedback.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify, develop and coordinate multiple recreational activities to meet the needs of differing customer groups

evaluate and improve activities over a period of time

consider and plan for potential safety and organisational risks

identify and adhere to all regulatory requirements for recreational activities.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated resort, holiday park, cruise ship or attraction business operation for which recreational activities are developed, implemented and evaluated

computers, printers, communication technology, information programs and publications to facilitate the administrative processes involved in developing recreational activities

current plain English regulatory documents distributed by government regulators

current commercial documents used for the management of recreational activities including:

operational itineraries and schedules

operational checklists and briefings

report templates.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of a portfolio, prepared by the individual, incorporating documents used to develop in-house recreational activities

operations itinerary used for planning

activity costings

risk assessments – safety and general

details of regulations, permit and licensing requirements for the operation of the activity

details of resource required to deliver the activity

promotional materials

exercises so the individual can develop a range of documents for the use of delivery personnel and participants:

operational itineraries

resource checklists for personnel

briefings for personnel and customers

participant waiver and indemnity forms

customer surveys

templates for reporting

use of case studies and problem-solving exercises so the individual can suggest methods for controlling threats to activity operation

evaluation of a report developed by the individual outlining the success of activities and suggestions for improvements

written and oral questioning to assess knowledge of regulatory requirements including public liability and work health and safety responsibilities

review of portfolios of evidence and third-party workplace reports of the individual’s on-the-job performance.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

BSBWRT401A Write complex documents

SITTTOP401 Allocate tour or activity resources

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITXHRM401 Roster staff

SITXWHS301 Identify hazards, assess and control safety risks

SITXWHS401 Implement and monitor work health and safety practices.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to discuss accurate operational information with delivery personnel

critical thinking skills to evaluate the success of various recreational activities and make improvements

literacy skills to:

read and interpret complex regulatory documents, customer satisfaction surveys and operational reports from delivery personnel

write promotional materials, detailed operational itineraries, staff checklists and customer briefings

numeracy skills to calculate nett costs and sale price, numbers of required resources and statistics of customer satisfaction

planning and organising skills to develop and coordinate a range of recreational activities

problem-solving skills to identify and respond to a range of threats and hazards associated with various recreational activities.

Required knowledge

the components of various recreational activities and resources required to deliver them

complete details of regulations, permit and licensing requirements for the operation of recreational activities

public liability responsibilities for customers engaging in recreational activities including:

directives to personnel delivering the activity and their obligation to control, direct and supervise participants

the use of indemnity and waiver forms to minimise risk to the organisation

work health and safety considerations for personnel delivering the activity. This would include:

employer responsibilities to provide a safe workplace

individual employee responsibilities for ensuring safety of self and following safety directions

threats and hazards associated with specific activities, risk assessment and control mechanisms

environmental impacts and minimal impact practices to be considered by customers when engaging in in-house recreational activities

a range of formats for and inclusions of:

operational itineraries and schedules

operational checklists and briefings

report templates

customer surveys.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Recreational activities may include:

creative activities, e.g. art, dance, music, drama

educational activities

fishing

games

health and fitness activities

orienteering

bushwalking

sports, both team and individual

storytelling

treasure hunts

water based sports.

Regulatory or licensing requirementsmay include:

insurance coverage

council or statutory permission for certain activities, use of facilities or venues

legal compliance for activities and where they may be undertaken such as using jet skis, speed boats, off road vehicles etc

work health and safety, public liability and duty of care

operation of equipment and vehicles

permits and licences required for specific activities such as fishing and diving

qualifications and licences required for personnel delivering or supervising activities.

Personnel may include:

personnel to conduct, control, direct, supervise and deliver the activity:

employees

contractors

guides

recreation instructors

entertainers

performers

subject matter specialists or experts.

Resource may include:

amenities and structures

educational aids and participant materials

food and beverage

furniture

guidelines and regulations

work health and safety instructions and checklists

recreational equipment for:

bushwalking

fishing

games

health and fitness activities

orienteering

water based and other sports

treasure hunt prizes

vehicles, vessels.

Threats and hazards may include:

bushfires

excessive cost of supply

faulty equipment

illness or accidents

inability to obtain permits

inclement weather

interaction with marine and wild life

lack of customer interest

rough seas

transport failure

unavailability of personnel.

Activity information may include:

flyers and marketing materials

information sheets and timetables

participant costs

schedule of activities

operational itineraries

resources allocated to the activity.

Checklists and briefingsmay include:

checklists to ensure:

equipment is serviceable

all resources are available

activity is set up for correct participant numbers

standard customer briefings on:

bans on souveniring

interaction with wildlife

local customs and courtesies

minimising noise

risk associated with the activity

safe use of equipment

use of tracks and roads

ways to communicate with and avoid insult to local communities

ways to ensure minimal negative impacts on the environment.

Activity documentation may include:

staffing rosters

schedules allocating specific duties

schedules allocating specific physical resources

participant numbers, names and profiles

invoices and receipts

participant waiver and indemnity forms

customer surveys

templates for reporting.

Success of activities may relate to:

number of sales

profit

positive feedback from customers and personnel

safety of customers and personnel

suitability of activity to the organisation:

fit with grade or star rating

match to customer demographics

match with marketing claims

relevance and adherence to values such as environmental education and sustainability.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify potential recreational activities and examine options according to customer interest and the focus of the organisation. 
Identify any regulatory or licensing requirements applicable to the activity. 
Determine personnel and other resource requirements for the delivery of the activity. 
Identify threats and hazards, conduct a risk assessment and incorporate controls for activity operation. 
Cost the activity and determine selling price to ensure maximum profitability. 
Promote activity to customers and develop reservation arrangements. 
Develop activity information and arrange training for those delivering the activity. 
Develop checklists and briefings for use of delivery personnel. 
Verify number of participants according to reservation information. 
Book personnel and resources to match participant numbers. 
Develop and distribute staff focused activity documentation. 
Minimise use of printed materials and maximise electronic transmission of all documents to reduce waste. 
Monitor success of activities. 
Obtain feedback from customers and operational staff. 
Modify and continuously improve activities according to feedback. 

Forms

Assessment Cover Sheet

SITTPPD404 - Develop in-house recreational activities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITTPPD404 - Develop in-house recreational activities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: