Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTOP003 Mapping and Delivery Guide
Allocate tour or activity resources

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITTTOP003 - Allocate tour or activity resources
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to assess operational tour requirements and allocate human and physical resources to support efficient and effective tour operations. The unit applies to industry sectors that provide tours and activities for customers. It has particular application to tour operators and to some attractions and theme parks that allocate resources to single or series activities. Individuals working independently with limited guidance from others undertake this role. This could include senior guides or operations managers. The unit also applies to owner-operators of small organisations.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated within an operational touring environment for which resources are allocated. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

operational, reservations and sales data on which resource allocation is based

systems and documentation used by tour operators to control resource allocation

current information and communications technology used for resource allocation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Prerequisites/co-requisites
Competency Field Tour Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Evaluate resource requirements.
  • Liaise with colleagues about tour or activity resource requirements.
  • Evaluate operational information to determine participant and operational needs.
       
Element: Allocate resources to meet operational needs.
  • Assess resource risks and make contingency plans to avoid disruptions.
  • Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability.
  • Take account of maintenance, safety and statutory requirements.
  • Provide colleagues and participants with resource information in a timely manner.
       
Element: Monitor and adjust resource allocation.
  • Monitor resource efficiency and effectiveness, and action contingency arrangements as required.
  • Recognise and respond to changes in resource priorities.
  • Provide and seek regular feedback to facilitate continuous improvement of the operation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate resource requirements.

1.1.Liaise with colleagues about tour or activity resource requirements.

1.2.Evaluate operational information to determine participant and operational needs.

2. Allocate resources to meet operational needs.

2.1.Assess resource risks and make contingency plans to avoid disruptions.

2.2.Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability.

2.3.Take account of maintenance, safety and statutory requirements.

2.4.Provide colleagues and participants with resource information in a timely manner.

3. Monitor and adjust resource allocation.

3.1.Monitor resource efficiency and effectiveness, and action contingency arrangements as required.

3.2.Recognise and respond to changes in resource priorities.

3.3.Provide and seek regular feedback to facilitate continuous improvement of the operation.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

allocate and monitor resources for two different single tour activities and for one series of at least four different tour activities that meet profitability, efficiency and service needs

demonstrate consideration of the following when allocating resources for the above as appropriate to the tour and activities:

human resources:

camp site cooks

drivers

guides

hostesses

interpreters

specialist tour leaders

tour guides

tour managers

physical resources:

consumable goods

transportation

spare parts or equipment

equipment:

camping

catering

communication

educational

first aid equipment

maintenance equipment

recreational equipment

safety equipment

meet time pressures and other work constraints that apply to the above resource allocation, including demonstrating the application of contingency management skills.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

operational elements of tours or activities relevant to the work context

operational information considerations:

costing and sales price data

participant or customer profiles and, special requests

supplier information

reservations and sales data

technical or operational itineraries and schedules

key aspects of relevant federal, and state or territory legal and safety requirements for resource allocation:

human resources:

award provisions

safe hours of work

workplace relations

physical resources:

equipment safety

maintenance and registration requirements

sustainability considerations in above resource allocation:

economic sustainability: business profitability through waste minimisation

environmental sustainability: resource conservation and waste minimisation

social sustainability: effective management of human resources

planning and scheduling processes for tour and activity operations in the context of resource allocation

resource information requirements:

operational itineraries giving details of specific resources allocated

schedules allocating specific duties

schedules allocating specific physical resources

staffing rosters.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate resource requirements.

1.1.Liaise with colleagues about tour or activity resource requirements.

1.2.Evaluate operational information to determine participant and operational needs.

2. Allocate resources to meet operational needs.

2.1.Assess resource risks and make contingency plans to avoid disruptions.

2.2.Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability.

2.3.Take account of maintenance, safety and statutory requirements.

2.4.Provide colleagues and participants with resource information in a timely manner.

3. Monitor and adjust resource allocation.

3.1.Monitor resource efficiency and effectiveness, and action contingency arrangements as required.

3.2.Recognise and respond to changes in resource priorities.

3.3.Provide and seek regular feedback to facilitate continuous improvement of the operation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with colleagues about tour or activity resource requirements. 
Evaluate operational information to determine participant and operational needs. 
Assess resource risks and make contingency plans to avoid disruptions. 
Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability. 
Take account of maintenance, safety and statutory requirements. 
Provide colleagues and participants with resource information in a timely manner. 
Monitor resource efficiency and effectiveness, and action contingency arrangements as required. 
Recognise and respond to changes in resource priorities. 
Provide and seek regular feedback to facilitate continuous improvement of the operation. 

Forms

Assessment Cover Sheet

SITTTOP003 - Allocate tour or activity resources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITTTOP003 - Allocate tour or activity resources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: