Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTOP401 Mapping and Delivery Guide
Allocate tour or activity resources

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTOP401 - Allocate tour or activity resources
Description This unit describes the performance outcomes, skills and knowledge required to assess operational requirements and allocate human and physical resources to support efficient and effective tour operations.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to industry sectors that provide tours and activities for customers. It has particular application to tour operators and to some attractions and theme parks that allocate resources to single or series activities. Individuals working independently with limited guidance from others undertake this role. This could include senior guides or operations managers. The unit also applies to owner–operators of small organisations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Evaluate resource requirements.
  • Liaise with colleagues about tour or activity resource requirements.
  • Evaluate operational information to determine participant and operational needs.
       
Element: Allocate resources to meet operational needs.
  • Assess resource risks and make contingency plans to avoid disruptions.
  • Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability.
  • Take account of maintenance, safety and statutory requirements.
  • Provide colleagues and participants with resource information in a timely manner.
       
Element: Monitor and adjust resource allocation.
  • Monitor resource efficiency and effectiveness and action contingency arrangements as required.
  • Recognise and respond to changes in resource priorities.
  • Provide and seek regular feedback to facilitate continuous improvement of the operation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

allocate and monitor resources for multiple tours or activities to meet profitability, efficiency and service needs

cope with time pressures and other work constraints that apply to the resource allocation role, including for the application of contingency management skills

demonstrate knowledge of the legal and safety requirements that impact on resource allocation in the relevant context.

Context of and specific resources for assessment

Assessment must ensure use of:

real or simulated tours or activities for which resources can be allocated

operational, reservations and sales data on which resource allocation is based

current information and communications technology used for resource allocation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of allocation documentation and reports prepared by the individual for particular tours or activities

use of case studies to assess ability to allocate resources for specific operating circumstances

written or oral questioning to assess knowledge of safety and legal requirements and the key organisational issues to be considered in resource allocation

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXHRM401 Roster staff.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

liaise with others on resource requirements

provide and seek regular feedback on efficiency of resource allocation

critical thinking skills to assess and respond to potentially complex and competing operational, profitability and service priorities

literacy skills to:

read and interpret tour information and customer data

prepare wide ranging operational information in established formats including rosters, resource schedules and operational itineraries

numeracy skills to:

calculate and allocate appropriate resources

calculate costs within a predetermined budget

planning and organising skills to coordinate and schedule multiple operational resources

problem-solving skills to develop and implement resource contingency plans

technology skills to work with resource allocation systems.

Required knowledge

operational elements of tours or activities relevant to the work context

key aspects of relevant federal, and state or territory legal requirements for resource allocation, including those related to:

human resources - award provisions, safe hours of work, workplace relations

physical resources - equipment safety, maintenance and registration requirements

sustainability considerations in resource allocation, including those related to:

economic sustainability - business profitability through waste minimisation

environmental sustainability - resource conservation and waste minimisation

social sustainability - effective management of human resources

planning and scheduling processes for tour and activity operations in the context of resource allocation

systems and documentation used by tourism operators to control resource allocation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resource requirements may include:

human resources:

camp site cooks

drivers

drivers and guides

hostesses

interpreters

specialist tour leaders

tour guides

tour managers

physical resources:

consumable goods

equipment:

camping

catering

communication

educational

first aid equipment

maintenance equipment

recreational equipment

safety equipment

transportation

spare parts or equipment.

Operational information may include:

costing and sales price data

participant or customer profiles, including special requests

supplier information

reservations and sales data

technical or operational itineraries and schedules.

Resource risks may include:

breakdown

equipment failure

exhaustion of regulated equipment or human resource hours during tour or activity

inadequate equipment to meet the needs of the tour or activity

over allocation of consumable goods and associated wastage

sickness or injury to personnel

wear and tear.

Resource information may include:

operational itineraries giving details of specific resources allocated

schedules allocating specific duties

schedules allocating specific physical resources

staffing rosters.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with colleagues about tour or activity resource requirements. 
Evaluate operational information to determine participant and operational needs. 
Assess resource risks and make contingency plans to avoid disruptions. 
Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability. 
Take account of maintenance, safety and statutory requirements. 
Provide colleagues and participants with resource information in a timely manner. 
Monitor resource efficiency and effectiveness and action contingency arrangements as required. 
Recognise and respond to changes in resource priorities. 
Provide and seek regular feedback to facilitate continuous improvement of the operation. 

Forms

Assessment Cover Sheet

SITTTOP401 - Allocate tour or activity resources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTOP401 - Allocate tour or activity resources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: