Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTSL001A Mapping and Delivery Guide
Operate an online information system

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTSL001A - Operate an online information system
Description This unit describes the performance outcomes, skills and knowledge required to operate an online information system, which can include the internet and any intranet system. It requires the ability to determine information requirements and locate, check and download information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit describes a key sales and operational function for a diverse range of domestic and international tourism and hospitality products and services and applies to the full range of industry sectors. The online system used will vary according to the organisation and industry sector but can include the internet, and any internal or external tourism information database.This unit has particular application to those personnel who provide tourism information as a key focus of their job role. It applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. The role is undertaken by a diverse range of people such as visitor information officers, retail travel consultants, corporate consultants, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, reservations sales agents and owner-operators of small tourism businesses.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Tourism Sales and Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Access online information.
  • Identify information requirements.
  • Identify sources of information and access the correct online information systems in an efficient manner.
  • Select appropriate search methods for the type of information required.
  • Use key words and phrases to search for required information.
  • Use and manipulate the features of the system to access the full range of required information.
       
Element: Check and download information.
  • Ensure that the information accessed meets the required scope and purpose.
  • Conduct a further search if information is insufficient.
  • Select the required information.
  • Place an order for any information required to be purchased.
  • Download and save information according to system procedures and organisation requirements.
  • Organise information in a suitable format for use.
  • Use information in an ethical manner and according to organisation procedures and privacy, copyright and intellectual property requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to source and retrieve multiple types of information from an automated system, ideally as a component of integrated work activity and in response to multiple customer requests covering a range of tourism products and services

ability to manipulate the functions of the system to efficiently access the information

completion of activities to access and retrieve a range of information within typical workplace time constraints.

Context of and specific resources for assessment

Assessment must ensure:

access to a fully equipped industry-realistic office environment using appropriate computers and information systems currently used in the tourism industry to store tourism related information (the internet could be one of these) or demonstration within the applicable information provision environment for the sector, such as a conference venue for the Events sector.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, which may include sourcing information on destinations, selling products, providing quotations and issuing documents

review of information samples sourced by the candidate to meet particular customer needs

direct observation of the candidate using the system in response to specific requests

written and oral questioning or interview to test knowledge of the role of information systems within the tourism industry, system features and copyright requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCMN205A Use business technology

SITTTSL002A Access and interpret product information

SITTTSL003A Source and provide international destination information and advice

SITTTSL004A Source and provide Australian destination information and advice.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

basic keyboarding skills

electronic file handling skills, including saving, copying

literacy skills to determine and correctly spell key search words and phrases and to read and follow online instructions for searching and downloading information.

The following knowledge must be assessed as part of this unit:

role of online information systems in the tourism industry

functions of the information system

basic understanding of privacy, copyright and intellectual property requirements as they relate to copying and using online information.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Online information systems will vary depending upon the organisation and industry sector but could include:

internet

intranet

extranet

organisation-designed systems

state and federal government tourism authority information systems

international government tourism authority information systems

computerised reservations systems.

Information may relate to a range of subjects, including:

costs

rates

commissions payable

general destination information

general product information

transportation

accommodation

attractions

events and festivals

schedules for any tourism product or service

booking requirements.

Features of the system which can be manipulated may include:

different internet search engines

search function of a database.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify information requirements. 
Identify sources of information and access the correct online information systems in an efficient manner. 
Select appropriate search methods for the type of information required. 
Use key words and phrases to search for required information. 
Use and manipulate the features of the system to access the full range of required information. 
Ensure that the information accessed meets the required scope and purpose. 
Conduct a further search if information is insufficient. 
Select the required information. 
Place an order for any information required to be purchased. 
Download and save information according to system procedures and organisation requirements. 
Organise information in a suitable format for use. 
Use information in an ethical manner and according to organisation procedures and privacy, copyright and intellectual property requirements. 

Forms

Assessment Cover Sheet

SITTTSL001A - Operate an online information system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL001A - Operate an online information system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: