Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL007 Mapping and Delivery Guide
Process reservations
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTTSL007 - Process reservations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, travel, hospitality or events product or service offered for sale to agents or direct to the customer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. This unit covers the required skills to manage reservations and not the related sales and computer skills that are found in other units.The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. It applies to those operators who act as principal (the supplier) and who receive and process reservations for the supply of their product or service. This includes airlines, vehicle rental companies, hotels, motels, bed and breakfasts or other accommodation providers, tour operators of any type, outbound tour wholesalers, and attractions and theme parks.The unit applies to those personnel who operate with some level of independence and under limited supervision. This includes reservations sales agents, reservations consultants, call centre consultants, booking officers, and business owner-operators.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that receives and processes reservations. This can be: an industry workplace a simulated industry environment set up for the purposes of assessment. Assessment must ensure access to: a reservations system currently used by tourism, travel, hospitality or event industry operators to control the reservations function for the supply of their product or service internet and email printers storage for computer data telephone generic computer software and applications: computer operating system databases spreadsheets word processing current commercial reservations documentation, confirmation letters, invoices and credit notes customers with whom the individual can interact; these can be: customers in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive reservation request. |
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Element: Record details of reservation. |
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Element: Update reservations. |
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Element: Advise others of reservation details. |
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