Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTSL014 Mapping and Delivery Guide
Construct advanced international airfares

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTSL014 - Construct advanced international airfares
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct complex fares using advanced international airfare rules and procedures. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.The unit applies to tourism and travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a tourism or travel business operation or activity that sells complex international airfares. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate advanced international airfare calculations

current airline, consolidator and IATA documentation or computer data, published fares, schedules and bulletins outlining fares, rules, conditions and regulations

internet and email

storage for computer data

telephone

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Prerequisites/co-requisites
Competency Field Tourism Sales and Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Create complex international flight itineraries and airfares.
  • Configure flight itineraries and apply minimum fare checks to appropriate itineraries.
  • Calculate and check complex international fares according to IATA regulations.
  • Calculate through fares, incorporating add-ons and those with intermediate points.
  • Calculate taxes, fees and surcharges for all itineraries.
  • Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA regulations.
       
Element: Construct mixed class fares.
  • Identify options where mixed class combinations are allowed and appropriate to meet customer needs.
  • Calculate mixed class fares according to IATA regulations.
       
Element: Apply indirect travel limitation rules.
  • Accurately calculate sector journeys and side trips according to IATA regulations.
       
Element: Construct fares incorporating add ons.
  • Correctly interpret add-on tables.
  • Calculate through fares, incorporating add-ons according to IATA regulations.
       
Element: Construct round the world journeys.
  • Identify situations where round the world fares are appropriate to meet customer needs.
  • Accurately calculate round the world fares according to IATA regulations.
       
Element: Construct fares for open jaw journeys.
  • Identify options where open jaw journeys are allowed and appropriate to meet customer needs.
  • Accurately calculate round, circle and open jaw fares according to IATA regulations.
       
Element: Apply the pricing unit concept.
  • Divide a single or return fare journey into separate pricing units.
  • Calculate the lowest combination of fares for a series of pricing units.
       
Element: Document and maintain records of calculations.
  • Record full details of the calculated airfares.
  • Minimise use of printed materials and maximise electronic record keeping to reduce waste.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Create complex international flight itineraries and airfares.

1.1.Configure flight itineraries and apply minimum fare checks to appropriate itineraries.

1.2.Calculate and check complex international fares according to IATA regulations.

1.3.Calculate through fares, incorporating add-ons and those with intermediate points.

1.4.Calculate taxes, fees and surcharges for all itineraries.

1.5.Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA regulations.

2. Construct mixed class fares.

2.1.Identify options where mixed class combinations are allowed and appropriate to meet customer needs.

2.2.Calculate mixed class fares according to IATA regulations.

3. Apply indirect travel limitation rules.

3.1.Accurately calculate sector journeys and side trips according to IATA regulations.

4. Construct fares incorporating add ons.

4.1.Correctly interpret add-on tables.

4.2.Calculate through fares, incorporating add-ons according to IATA regulations.

5. Construct round the world journeys.

5.1.Identify situations where round the world fares are appropriate to meet customer needs.

5.2.Accurately calculate round the world fares according to IATA regulations.

6. Construct fares for open jaw journeys.

6.1.Identify options where open jaw journeys are allowed and appropriate to meet customer needs.

6.2.Accurately calculate round, circle and open jaw fares according to IATA regulations.

7. Apply the pricing unit concept.

7.1.Divide a single or return fare journey into separate pricing units.

7.2.Calculate the lowest combination of fares for a series of pricing units.

8. Document and maintain records of calculations.

8.1.Record full details of the calculated airfares.

8.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

create practical air itineraries and construct complex international airfares to meet the requirements of eight different customers, including:

at least one adult and one child airfare

at least one airfare for travel to each of the following destinations:

New Zealand

USA/Canada

Europe

Asia

Africa

South West Pacific

South America

source information for the above itineraries and airfares using each of the following at least once across the eight customers:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

internet

demonstrate the correct application of the following types of calculations and checks in constructing each of the above airfares:

global indicators (GI)

local currency fares (LCF)

lowest combination principle (LCP)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

neutral units of construction or currency (NUC) conversion

interpret and document for each of the above customers:

information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

international flights:

route maps

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

international fares:

published fare types and classes

concession fares

carrier fares with carrier-based routings

fare conditions

fare rules

global indicators

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

payment and ticketing deadline

taxes, fees and surcharges

international fare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for passenger name records (PNRs)

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

key elements of and procedures for advanced fare calculations and checks involving:

compliance with indirect travel limitations rule

GI

identifying fare basis code and fare type code

journeys commencing outside the country of sale

LCP

LCF

mileage system:

EMS

EMA

MPMs

TPMs

NUC conversion

re-routing

formats used to calculate and record advanced international airfares:

the ladder and linear fare calculation methods.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Create complex international flight itineraries and airfares.

1.1.Configure flight itineraries and apply minimum fare checks to appropriate itineraries.

1.2.Calculate and check complex international fares according to IATA regulations.

1.3.Calculate through fares, incorporating add-ons and those with intermediate points.

1.4.Calculate taxes, fees and surcharges for all itineraries.

1.5.Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA regulations.

2. Construct mixed class fares.

2.1.Identify options where mixed class combinations are allowed and appropriate to meet customer needs.

2.2.Calculate mixed class fares according to IATA regulations.

3. Apply indirect travel limitation rules.

3.1.Accurately calculate sector journeys and side trips according to IATA regulations.

4. Construct fares incorporating add ons.

4.1.Correctly interpret add-on tables.

4.2.Calculate through fares, incorporating add-ons according to IATA regulations.

5. Construct round the world journeys.

5.1.Identify situations where round the world fares are appropriate to meet customer needs.

5.2.Accurately calculate round the world fares according to IATA regulations.

6. Construct fares for open jaw journeys.

6.1.Identify options where open jaw journeys are allowed and appropriate to meet customer needs.

6.2.Accurately calculate round, circle and open jaw fares according to IATA regulations.

7. Apply the pricing unit concept.

7.1.Divide a single or return fare journey into separate pricing units.

7.2.Calculate the lowest combination of fares for a series of pricing units.

8. Document and maintain records of calculations.

8.1.Record full details of the calculated airfares.

8.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Configure flight itineraries and apply minimum fare checks to appropriate itineraries. 
Calculate and check complex international fares according to IATA regulations. 
Calculate through fares, incorporating add-ons and those with intermediate points. 
Calculate taxes, fees and surcharges for all itineraries. 
Calculate pre-paid ticket advice for journeys commencing outside the country of sale according to IATA regulations. 
Identify options where mixed class combinations are allowed and appropriate to meet customer needs. 
Calculate mixed class fares according to IATA regulations. 
Accurately calculate sector journeys and side trips according to IATA regulations. 
Correctly interpret add-on tables. 
Calculate through fares, incorporating add-ons according to IATA regulations. 
Identify situations where round the world fares are appropriate to meet customer needs. 
Accurately calculate round the world fares according to IATA regulations. 
Identify options where open jaw journeys are allowed and appropriate to meet customer needs. 
Accurately calculate round, circle and open jaw fares according to IATA regulations. 
Divide a single or return fare journey into separate pricing units. 
Calculate the lowest combination of fares for a series of pricing units. 
Record full details of the calculated airfares. 
Minimise use of printed materials and maximise electronic record keeping to reduce waste. 

Forms

Assessment Cover Sheet

SITTTSL014 - Construct advanced international airfares
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Assessment Record Sheet

SITTTSL014 - Construct advanced international airfares

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