Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTSL015 Mapping and Delivery Guide
Administer billing and settlement plan

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTSL015 - Administer billing and settlement plan
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to administer a billing and settlement plan (BSP) for any tourism or travel organisation involved in the sale, ticketing, reporting and remittance of airfares through International Air Transport Association (IATA) BSP. It requires the ability to use the BSPlink portal functionality to interface with airlines, verify the accuracy of reports, and submit disputes to correct errors. The unit applies to tourism and travel industry organisations that sell and ticket airfares.It applies to frontline sales and back office personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, reservations and operations consultants, and finance and accounting personnel.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a tourism or travel business operation or activity that is IATA accredited to sell and ticket airfares and undertakes BSP reporting. This can be:

an industry workplace

a simulated industry environment set up for the purpose of assessment.

Assessment must ensure access to:

computers and software programs currently used in the tourism or travel industry to control the administration of billing and settlement plans

current actual or training facsimile IATA BSP documentation, and agency billing analysis reports

internet and email

printers and scanners

storage for computer data.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Prerequisites/co-requisites
Competency Field Tourism Sales and Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for BSP reporting.
  • Analyse basic standard traffic documents and reports, including common terms and abbreviations.
  • Set up user access and logins.
       
Element: Perform BSP general transactions.
  • Undertake general transactions in line with BSP documentation procedures and agency timeframes.
  • Access and use BSPlink portal functionality in line with established procedures.
       
Element: Review and reconcile billing and settlement reports.
  • Download agency billing analysis report and review report data.
  • Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.
  • Action any discrepancies according to BSP procedures.
  • Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.
       
Element: Manage the remittance process.
  • Lodge reports according to BSP procedures and deadlines.
  • Retain agency document copies while minimising use of printed materials and reducing waste.
  • Secure funds, process credit card payments and pay remittance amount as reported.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for BSP reporting.

1.1.Analyse basic standard traffic documents and reports, including common terms and abbreviations.

1.2.Set up user access and logins.

2. Perform BSP general transactions.

2.1.Undertake general transactions in line with BSP documentation procedures and agency timeframes.

2.2.Access and use BSPlink portal functionality in line with established procedures.

3. Review and reconcile billing and settlement reports.

3.1.Download agency billing analysis report and review report data.

3.2.Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.

3.3.Action any discrepancies according to BSP procedures.

3.4.Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.

4. Manage the remittance process.

4.1.Lodge reports according to BSP procedures and deadlines.

4.2.Retain agency document copies while minimising use of printed materials and reducing waste.

4.3.Secure funds, process credit card payments and pay remittance amount as reported.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

download, interpret and reconcile the agency billing analysis report in electronic or printed format over three reporting periods for each of the following:

domestic travel

international travel

cover the full range of billing and settlement plan (BSP) reporting procedures and requirements for above BSP activities

complete BSP activities within agency time constraints and required reporting deadlines determined by the International Air Transport Association (IATA).

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role of IATA in billing and settlement plan

IATA agency accreditation requirements

IATA agency program and resolutions

benefits of the BSP for IATA-accredited agents

sources of BSP information and documents:

BSPlink

IATA newsletter communiqués and memorandums

basic standard traffic documents and reports:

BSP process documentation

associated IATA resolutions

BSP reporting calendar

BSPlink portal functionality:

managing user access

establishing agency groups

verifying ticketing authority

retrieving agency credit and debit memorandums

contents and procedures for using BSP for:

agency billing analysis and sales reports

billing statements

agency debit and credit memos

credit card charge forms

refund applications and notices

BSP process flow

BSP procedures for actioning discrepancies in billing and settlement reports

sales and transaction reporting procedures and requirements for the IATA data processing centre

BSP reporting timeframes

airfare pricing and ticketing procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for BSP reporting.

1.1.Analyse basic standard traffic documents and reports, including common terms and abbreviations.

1.2.Set up user access and logins.

2. Perform BSP general transactions.

2.1.Undertake general transactions in line with BSP documentation procedures and agency timeframes.

2.2.Access and use BSPlink portal functionality in line with established procedures.

3. Review and reconcile billing and settlement reports.

3.1.Download agency billing analysis report and review report data.

3.2.Identify discrepancies between billing analysis report and agency back office sales report for the reporting period.

3.3.Action any discrepancies according to BSP procedures.

3.4.Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines.

4. Manage the remittance process.

4.1.Lodge reports according to BSP procedures and deadlines.

4.2.Retain agency document copies while minimising use of printed materials and reducing waste.

4.3.Secure funds, process credit card payments and pay remittance amount as reported.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse basic standard traffic documents and reports, including common terms and abbreviations. 
Set up user access and logins. 
Undertake general transactions in line with BSP documentation procedures and agency timeframes. 
Access and use BSPlink portal functionality in line with established procedures. 
Download agency billing analysis report and review report data. 
Identify discrepancies between billing analysis report and agency back office sales report for the reporting period. 
Action any discrepancies according to BSP procedures. 
Reconcile agency billing analysis report with agency sales reports within BSP reporting calendar deadlines. 
Lodge reports according to BSP procedures and deadlines. 
Retain agency document copies while minimising use of printed materials and reducing waste. 
Secure funds, process credit card payments and pay remittance amount as reported. 

Forms

Assessment Cover Sheet

SITTTSL015 - Administer billing and settlement plan
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL015 - Administer billing and settlement plan

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: