Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL016B Mapping and Delivery Guide
Administer billing and settlement plan
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTTSL016B - Administer billing and settlement plan |
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Description | This unit describes the performance outcomes, skills and knowledge required to administer a billing and settlement plan (BSP) for any tourism organisation involved in the sale and ticketing of airfares. It requires the ability to compile all information and documentation for air ticket sales and to lodge and report payments with accuracy. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit describes a key operational function for the sale and ticketing of domestic and international airfares. It applies to tourism industry sectors and organisations where airfares are sold and ticketed; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism enterprise must be accredited with the International Air Transport Association (IATA). BSP administration would normally be managed within a computerised system but some small business operators may use a manual system.The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Report on air travel sales and refunds. |
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Element: Complete billing and settlement reports and payments. |
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Element: Minimise waste of printed materials. |
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