Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL306 Mapping and Delivery Guide
Book supplier services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITTTSL306 - Book supplier services |
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Description | This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer product requirements, request and confirm these with suppliers and administer all bookings through to finalisation.The unit does not cover the skills required to receive and process an incoming reservation by a supplier which are covered in SITTTSL305 Process reservations. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Many tourism, hospitality and event organisations make these business to business supply bookings for products on behalf of their customer. For example, the booking may be from a retail travel agency to a tour wholesaler, from an inbound tour operator to a coach company and from a tour wholesaler to a hotel.The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Administer customer file and identify booking requirements. |
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Element: Request products and services. |
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Element: Record requests and confirmations. |
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Element: Update and finalise bookings. |
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