Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTSL310 Mapping and Delivery Guide
Construct normal international airfares

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTSL310 - Construct normal international airfares
Description This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA) regulations.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to tourism industry organisations that sell international airfares; mainly retail travel agencies, tour wholesalers, airlines and consolidators.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants and managers, corporate consultants, ticketing consultants, airline and consolidator ticketing officers, reservations and operations consultants.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Interpret international airfare information.
  • Identify and access sources of fare information.
  • Interpret information on international flights, fares, fare rules and conditions applicable to specific fares.
       
Element: Create air itineraries and calculate international airfares.
  • Configure air itineraries for direct and connecting international flights.
  • Accurately calculate and check international fares according to IATA regulations.
  • Calculate sector fares and those with intermediate points.
  • Calculate concession fares.
  • Calculate taxes and fees.
  • Create the optimum airfare that meets customer needs.
  • Check the airfare calculations for accuracy and compliance with applicable conditions.
       
Element: Construct fares incorporating add ons.
  • Correctly interpret add on tables.
  • Calculate through fares, incorporating add ons according to IATA regulations.
       
Element: Document and maintain records of calculations.
  • Record full details of the calculated airfare.
  • Minimise use of printed materials and maximise electronic record keeping to reduce waste.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

accurately construct multiple and diverse normal international airfares to meet varying customer requirements

use the following types of calculations and checks:

GI

LCF

mileage system:

MPMs

TPMs

EMA

EMS

NUC conversion

create practical air itineraries to meet customer needs

interpret information on international fares, fare rules, conditions applicable to specific fares, IATA regulations and construct airfares which meet these requirements

demonstrate knowledge of:

sources of information on international flights and fares

the content and format of information provided by airlines and consolidators

a range of formats to calculate and record international airfares

complete airfare calculations within commercial time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism business operation or activity which sells international airfares

a real or simulated tourism industry environment; for example:

a reservations area or call centre

a retail shopfront or mobile sales situation for the retail travel sector

an office environment as defined in the Assessment Guidelines

computers, software programs, printers, and reservations and operations programs currently used in the tourism industry to facilitate airfare calculations

current airline, consolidator and IATA documentation or computer data such as published fares, schedules and bulletins outlining fares, rules, conditions and regulations.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

activities that allow assessment of the individual’s ability to construct normal international airfares for different routes and to meet varying customer requirements

review of fare calculation worksheets completed by the individual

written or oral questioning to assess knowledge of:

sources of information on international flights and fares

the content and format of information provided by airlines and consolidators

a range of formats to calculate and record international airfares

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL307 Process travelrelated documentation

SITTTSL311 Construct promotional international airfares.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to:

read and interpret complex flight schedules, airline and consolidator fare schedules, applicable conditions and IATA regulations

research and sort relevant airfare information

write records of fare calculations

numeracy skills to:

interpret fare components

calculate taxes, fees and surcharges

complete complex calculations and checks to cost the optimum airfare for customers

planning and organising skills to prepare fare quotations in correct customer file sequence according to the earliest departure dates for customers

problem-solving skills to identify and resolve mistakes in calculations and non-compliance with rules

technology skills to use calculators, computers, software programs and printers for the preparation of airfare calculations.

Required knowledge

sources of information on international flights and fares including information on:

airline codes

airport codes

concession fares

direct and connecting services

fare conditions

fare rules

Global Indicators (GI)

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

Minimum Connecting Times (MCT)

normal fares

payment and ticketing deadline

published fare types and classes

route maps

taxes, fees and surcharges

the content and format of information provided by airlines and consolidators including:

fare schedules

flight schedules

published fares

special bulletins

websites

encoding and decoding of international airport and airline codes

the key elements of and procedures for international fare calculations and checks involving:

GI

Local Currency Fares (LCF)

mileage system:

Maximum Permitted Mileages (MPMs)

Ticketed Point Mileages (TPMs)

Extra Mileage Allowance (EMA)

Excess Mileage Surcharges (EMS)

Neutral Units of Construction or Currency (NUC) conversion

a range of formats to calculate and record international airfares including the ladder and linear fare calculation methods.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of fare information may include:

centralised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators:

fare references

fare sheets

fare schedules

flight schedules

published fares

special bulletins

tariffs

websites

the Internet.

Information on international flights, fares, rules fare rulesincludes:

airline codes

airport codes

concession fares

direct and connecting services

GI

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

MCT

normal fares

payment and ticketing deadline

published fare types and classes

route maps

taxes, fees and surcharges.

Conditions include:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for PNRs.

Tocalculate and checkinvolves:

GI

LCF

mileage system:

MPMs

TPMs

EMA

EMS

NUC conversion.

Concession fares may include those for:

carers

children

groups

infants

military personnel

pensioners

seamen

students.

Taxes may include:

airport tax

fuel surcharge

GST

head tax

noise tax

Q surcharge.

Fees may include:

air itinerary preparation fee

communication fee

courier fee

credit card fee

flight fuel emissions offset fee ("flying carbon neutral")

loyalty program (e.g. frequent flyer) redemption fee

service fee

transaction fee.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of fare information. 
Interpret information on international flights, fares, fare rules and conditions applicable to specific fares. 
Configure air itineraries for direct and connecting international flights. 
Accurately calculate and check international fares according to IATA regulations. 
Calculate sector fares and those with intermediate points. 
Calculate concession fares. 
Calculate taxes and fees. 
Create the optimum airfare that meets customer needs. 
Check the airfare calculations for accuracy and compliance with applicable conditions. 
Correctly interpret add on tables. 
Calculate through fares, incorporating add ons according to IATA regulations. 
Record full details of the calculated airfare. 
Minimise use of printed materials and maximise electronic record keeping to reduce waste. 

Forms

Assessment Cover Sheet

SITTTSL310 - Construct normal international airfares
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL310 - Construct normal international airfares

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: