Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTTSL313 Mapping and Delivery Guide
Administer billing and settlement plan

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTTSL313 - Administer billing and settlement plan
Description This unit describes the performance outcomes, skills and knowledge required to administer a Billing and Settlement Plan (BSP) for any tourism organisation involved in the sale and ticketing of airfares. It requires the ability to compile all information and documentation for air ticket sales and to lodge and report payments with accuracy.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to tourism industry organisations that sell and ticket airfares mainly to retail travel agencies, tour wholesalers, airlines and consolidators.The unit applies to frontline sales and back office personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants and managers, corporate consultants, ticketing consultants, airline and consolidator ticketing officers, reservations and operations consultants and finance and accounting personnel.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare information for BSP reporting.
  • Identify the BSP reporting calendar.
  • Compile all information required for BSP reports to meet BSP reporting deadlines.
  • Complete agency back office sales report for the given BSP reporting period.
       
Element: Download billing and settlement reports and documents.
  • Download the Agency Billing Analysis Report from BSPLink and store according to IATA resolution rules.
  • Acquire and interpret other BSP documentation according to BSP procedures.
       
Element: Reconcile billing and settlement reports.
  • Review and interpret the report data.
  • Identify any discrepancies between the report and the agency back office sales report for the same period.
  • Action all discrepancies according to BSP procedures.
  • Reconcile the Agency Billing Analysis Report with the agency sales reports.
       
Element: Manage the remittance process.
  • Lodge reports according to BSP procedures and deadlines and keep agency copies.
  • Secure funds and pay the remittance amount as reported.
  • Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

download, interpret and reconcile the Agency Billing Analysis Report

issue e-BSP standard traffic documents for multiple reporting periods

cover the full range of BSP reporting documents and requirements

integrate knowledge of BSP benefits, and sales and transaction reporting requirements for the IATA Data Processing Centre

complete BSP activities within commercial time constraints and required reporting deadlines determined by IATA.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated tourism business operation or activity which administers BSP reporting

a real or simulated office environment as defined in the Assessment Guidelines

computers, printers and software programs currently used in the tourism industry to control the administration of the billing and settlement plan

current actual or training facsimile IATA BSP documentation including the Agency Billing Analysis Report.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

activities that allow assessment of the individual’s ability to complete a full range of BSP reporting requirements

review of actual or facsimile BSP documents completed by the individual

written or oral questioning to assess knowledge of BSP benefits and sales and transaction reporting requirements for the IATA Data Processing Centre

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTTSL309 Source airfares for domestic flights

SITTTSL310 Construct normal international airfares

SITTTSL311 Construct promotional international airfares

SITTTSL312 Construct advanced international airfares.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to:

read and interpret BSP agency sales reports

write accurate details within BSP reporting documents

numeracy skills to:

calculate gross and nett ticket sales

IATA payments and refunds

other complex reporting figures

accurately reconcile the BSP return

planning and organising skills to complete BSP reporting documents within reporting period deadlines

problem-solving skills to identify and resolve any reporting discrepancies

technology skills to use calculators, computers, software programs and printers for the preparation of BSP reports.

Required knowledge

role of IATA in BSP

IATA agency accreditation requirements

IATA Agency Program and Resolutions

benefits of the BSP for IATA accredited agents

sources of BSP information and documents including BSPLink

contents and uses of BSP documentation:

Agency Billing Analysis Report

memorandums

communiqués

BSP process flow

sales and transaction reporting procedures and requirements for the IATA Data Processing Centre

BSP reporting timeframes

fundamental aspects of airfares and ticketing.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

BSP reports may be:

for domestic travel

for international travel

IATA BSP Agency Billing Analysis Report in electronic or printed format.

BSP documentation may include:

BSP billing statement

Credit Card Charge Forms (CCCF)

documents downloaded from BSPLink website

memorandums and communiqués

refund application and notice.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the BSP reporting calendar. 
Compile all information required for BSP reports to meet BSP reporting deadlines. 
Complete agency back office sales report for the given BSP reporting period. 
Download the Agency Billing Analysis Report from BSPLink and store according to IATA resolution rules. 
Acquire and interpret other BSP documentation according to BSP procedures. 
Review and interpret the report data. 
Identify any discrepancies between the report and the agency back office sales report for the same period. 
Action all discrepancies according to BSP procedures. 
Reconcile the Agency Billing Analysis Report with the agency sales reports. 
Lodge reports according to BSP procedures and deadlines and keep agency copies. 
Secure funds and pay the remittance amount as reported. 
Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste. 

Forms

Assessment Cover Sheet

SITTTSL313 - Administer billing and settlement plan
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL313 - Administer billing and settlement plan

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: