Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITTVAF003 Mapping and Delivery Guide
Operate a games location

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITTVAF003 - Operate a games location
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to conduct the day-to-day operation of a games area. It requires a sound knowledge of operational, safety and games maintenance procedures, combined with some problem-solving skills to address typical operational problems associated with games.The unit applies to those working in a games area, usually in the context of an attraction or theme park, though it may also apply to other games locations, such as those found in clubs and casinos. These people work under general supervision and apply some discretion and judgement to work activities.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational games area. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

a real or simulated games location with operational games

organisational policies and procedures:

games operation procedures and reporting templates

safety procedures

emergency procedures

incident reporting templates

customers sufficient in number to reflect typical workplace conditions; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Prerequisites/co-requisites
Competency Field Venue and Facility Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare games location for customers.
  • Check games location for cleanliness, safety and security.
  • Check and prepare equipment and supplies for operation.
  • Organise relevant signage and displays.
  • Check stock supplies and reorder required items.
  • Inspect each game and report faults to relevant supervisor.
       
Element: Conduct games operations.
  • Apply correct rules and regulations during games.
  • Answer customer questions on games in a professional manner.
  • Record prizes given for data analysis and stocktake purposes.
  • Maintain cleanliness of games location.
  • Take payment for game participation and tender correct change.
       
Element: Monitor customers and crowd.
  • Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded.
  • Monitor customer behaviour to ensure a safe and pleasant environment for all customers.
  • Respond to inappropriate customer behaviour according to organisational procedures.
  • Request assistance from supervisor or security personnel if required.
       
Element: Clean and maintain games.
  • Inspect and clean games according to relevant schedules.
  • Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions.
  • Report faults to appropriate personnel and put games out of order where necessary.
  • Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.
       
Element: Close down games location.
  • Close down game location according to organisational procedures.
  • Secure resources, equipment and stock.
  • Clean and prepare area for next period of operation.
       
Element: Complete reports and documentation.
  • Produce documentation within required timeframe.
  • Forward reports to appropriate area within required timeframe.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare games location for customers.

1.1.Check games location for cleanliness, safety and security.

1.2.Check and prepare equipment and supplies for operation.

1.3.Organise relevant signage and displays.

1.4.Check stock supplies and reorder required items.

1.5.Inspect each game and report faults to relevant supervisor.

2. Conduct games operations.

2.1.Apply correct rules and regulations during games.

2.2.Answer customer questions on games in a professional manner.

2.3.Record prizes given for data analysis and stocktake purposes.

2.4.Maintain cleanliness of games location.

2.5.Take payment for game participation and tender correct change.

3. Monitor customers and crowd.

3.1.Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded.

3.2.Monitor customer behaviour to ensure a safe and pleasant environment for all customers.

3.3.Respond to inappropriate customer behaviour according to organisational procedures.

3.4.Request assistance from supervisor or security personnel if required.

4. Clean and maintain games.

4.1.Inspect and clean games according to relevant schedules.

4.2.Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions.

4.3.Report faults to appropriate personnel and put games out of order where necessary.

4.4.Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.

5. Close down games location.

5.1.Close down game location according to organisational procedures.

5.2.Secure resources, equipment and stock.

5.3.Clean and prepare area for next period of operation.

6. Complete reports and documentation.

6.1.Produce documentation within required timeframe.

6.2.Forward reports to appropriate area within required timeframe.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct group and individual games according to rules and procedures on at least ten occasions within commercial time constraints and deadlines determined by the customer or organisation

follow operational procedures for above games, including set up, inspection, cleaning, maintenance and close down

complete accurate games documentation during each game operation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

equipment and supplies for games locations:

administrative supplies

game components

maintenance items

prizes

promotional material

types of games:

coin-operated

computerised

manual

pay per use

signage and displays for games locations:

directional signage

games rules

prizes

promotional offers

security procedures for games operations

individual operations and rules for games as specified in the performance evidence, and challenges associated with operating specific games

features of games equipment and how to make simple repairs

health and safety requirements for games operations:

customer behaviour

ensuring safety in the games location

game-specific issues

types of documentation and reports to be completed when operating a games location:

equipment checklists

incident reports

participant numbers

safety checklists

record keeping, documentation and distribution procedures for games relevant to the work context

ways to conserve resources and minimise waste and use of energy in games operations.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare games location for customers.

1.1.Check games location for cleanliness, safety and security.

1.2.Check and prepare equipment and supplies for operation.

1.3.Organise relevant signage and displays.

1.4.Check stock supplies and reorder required items.

1.5.Inspect each game and report faults to relevant supervisor.

2. Conduct games operations.

2.1.Apply correct rules and regulations during games.

2.2.Answer customer questions on games in a professional manner.

2.3.Record prizes given for data analysis and stocktake purposes.

2.4.Maintain cleanliness of games location.

2.5.Take payment for game participation and tender correct change.

3. Monitor customers and crowd.

3.1.Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded.

3.2.Monitor customer behaviour to ensure a safe and pleasant environment for all customers.

3.3.Respond to inappropriate customer behaviour according to organisational procedures.

3.4.Request assistance from supervisor or security personnel if required.

4. Clean and maintain games.

4.1.Inspect and clean games according to relevant schedules.

4.2.Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions.

4.3.Report faults to appropriate personnel and put games out of order where necessary.

4.4.Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.

5. Close down games location.

5.1.Close down game location according to organisational procedures.

5.2.Secure resources, equipment and stock.

5.3.Clean and prepare area for next period of operation.

6. Complete reports and documentation.

6.1.Produce documentation within required timeframe.

6.2.Forward reports to appropriate area within required timeframe.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check games location for cleanliness, safety and security. 
Check and prepare equipment and supplies for operation. 
Organise relevant signage and displays. 
Check stock supplies and reorder required items. 
Inspect each game and report faults to relevant supervisor. 
Apply correct rules and regulations during games. 
Answer customer questions on games in a professional manner. 
Record prizes given for data analysis and stocktake purposes. 
Maintain cleanliness of games location. 
Take payment for game participation and tender correct change. 
Monitor crowd size and follow procedures to ensure maximum numbers are not exceeded. 
Monitor customer behaviour to ensure a safe and pleasant environment for all customers. 
Respond to inappropriate customer behaviour according to organisational procedures. 
Request assistance from supervisor or security personnel if required. 
Inspect and clean games according to relevant schedules. 
Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions. 
Report faults to appropriate personnel and put games out of order where necessary. 
Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts. 
Close down game location according to organisational procedures. 
Secure resources, equipment and stock. 
Clean and prepare area for next period of operation. 
Produce documentation within required timeframe. 
Forward reports to appropriate area within required timeframe. 

Forms

Assessment Cover Sheet

SITTVAF003 - Operate a games location
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTVAF003 - Operate a games location

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: