Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCCS101 Mapping and Delivery Guide
Provide information and assistance
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | SITXCCS101 - Provide information and assistance |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities and services. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts. Provision of information and assistance is often facetoface but may be by telephone or other remote mechanism. Customer service personnel working under supervision undertake this function, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work, e.g. animal handlers in a zoo or technicians in a theatre. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Access and update information. |
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Element: Assist customers. |
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Element: Seek feedback on services. |
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