Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCOM002 Mapping and Delivery Guide
Show social and cultural sensitivity
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITXCOM002 - Show social and cultural sensitivity |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational tourism, travel, hospitality or events environment where communication with socially diverse customers and colleagues takes place. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: current organisational anti-discrimination policies plain English documents issued by government regulators that provide information on anti-discrimination laws customers and other colleagues from a diverse range of social and cultural groups with whom the individual can interact; these can be: customers and colleagues in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Communication and Teamwork |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate with customers and colleagues from diverse backgrounds. |
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Element: Address cross-cultural misunderstandings. |
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