Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXCOM003 Mapping and Delivery Guide
Provide a briefing or scripted commentary

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITXCOM003 - Provide a briefing or scripted commentary
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.The unit applies to individuals in all industry sectors who present information or commentary to a group of people, but who do not require the complete suite of presentation, commentary or public speaking skills. This could include those working in museums, attractions, on aircraft and in any business or community situation where oral communication to a group is required. They could be working under supervision or with guidance from others.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational tourism, travel, hospitality or events environment where a presentation would take place. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

presentation equipment that supports the briefing or scripted commentary:

digital presentations

loud speaker

microphone

monitors

a group of people to whom the presentation is delivered; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Prerequisites/co-requisites
Competency Field Communication and Teamwork
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Present information to group.
  • Welcome participants to briefing, information session or tour according to organisational procedures.
  • Provide participants with information based on scripts and other briefing information.
  • Outline environmental and health and safety requirements, and any potential changes to the environment.
  • Answer questions in a courteous and friendly manner.
       
Element: Enhance presentation of information.
  • Use communication and presentation techniques to enhance participant experience and make adjustments as needed.
  • Show cultural and social sensitivity during the presentation.
  • Use technical presentation resources as required.
       
Element: Liaise with others.
  • Maintain communication with team members and operators to ensure safe and efficient operations.
  • Give correct and accurate signals where appropriate.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Present information to group.

1.1.Welcome participants to briefing, information session or tour according to organisational procedures.

1.2.Provide participants with information based on scripts and other briefing information.

1.3.Outline environmental and health and safety requirements, and any potential changes to the environment.

1.4.Answer questions in a courteous and friendly manner.

2. Enhance presentation of information.

2.1.Use communication and presentation techniques to enhance participant experience and make adjustments as needed.

2.2.Show cultural and social sensitivity during the presentation.

2.3.Use technical presentation resources as required.

3. Liaise with others.

3.1.Maintain communication with team members and operators to ensure safe and efficient operations.

3.2.Give correct and accurate signals where appropriate.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate information relating to one or more of the following situations to at least three different groups of people:

crowd information session

entertainment session

product, service or instructional demonstration

ride information

safety briefing

site familiarisation

use group presentation techniques to enhance each of the above briefings or commentary.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

group presentation techniques:

voice projection

body language

tonal variety

how to tailor language to meet different group needs

sustainability considerations relevant to the presentation and venue:

conserving resources

observing cultural protocols

handling waste

minimising negative impact

health and safety requirements for specific events and locations

emergency procedures for specific events and locations.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Present information to group.

1.1.Welcome participants to briefing, information session or tour according to organisational procedures.

1.2.Provide participants with information based on scripts and other briefing information.

1.3.Outline environmental and health and safety requirements, and any potential changes to the environment.

1.4.Answer questions in a courteous and friendly manner.

2. Enhance presentation of information.

2.1.Use communication and presentation techniques to enhance participant experience and make adjustments as needed.

2.2.Show cultural and social sensitivity during the presentation.

2.3.Use technical presentation resources as required.

3. Liaise with others.

3.1.Maintain communication with team members and operators to ensure safe and efficient operations.

3.2.Give correct and accurate signals where appropriate.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Welcome participants to briefing, information session or tour according to organisational procedures. 
Provide participants with information based on scripts and other briefing information. 
Outline environmental and health and safety requirements, and any potential changes to the environment. 
Answer questions in a courteous and friendly manner. 
Use communication and presentation techniques to enhance participant experience and make adjustments as needed. 
Show cultural and social sensitivity during the presentation. 
Use technical presentation resources as required. 
Maintain communication with team members and operators to ensure safe and efficient operations. 
Give correct and accurate signals where appropriate. 

Forms

Assessment Cover Sheet

SITXCOM003 - Provide a briefing or scripted commentary
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITXCOM003 - Provide a briefing or scripted commentary

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: