Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXCOM004 Mapping and Delivery Guide
Address protocol requirements

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITXCOM004 - Address protocol requirements
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to source and access information on protocol requirements to fulfil any sales or operational need. It requires the ability to identify appropriate information sources, access and interpret specific details of protocol requirements, and coordinate the use of protocol.The unit applies to many tourism, travel, hospitality and event sectors and is particularly relevant to events, function coordination, tour operations and tour guiding.Protocol affects a broad range of business and government activity and the breadth and depth of protocol knowledge required will vary. This unit does not require in-depth knowledge of protocol requirements, but rather focuses on the ability to collect and interpret protocol information.This unit applies to a range of people working independently or with limited guidance, including tour and event coordinators and managers, tour guides, and front of house or duty managers.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational tourism, travel, hospitality or events environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

current protocol information relevant to organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Communication and Teamwork
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Source information on appropriate protocol requirements.
  • Assess the need for protocol to be followed for the particular situation.
  • Identify relevant sources of protocol information.
  • Liaise with customers to determine appropriate protocol.
  • Interpret relevant protocol information to inform work practice.
       
Element: Coordinate the use of protocol.
  • Identify specific work activities requiring a particular protocol to be observed.
  • Provide protocol briefings to staff and suppliers.
  • Coordinate the use of correct protocol for the delivery of product or service.
       
Element: Update knowledge of protocol.
  • Identify and use opportunities to update protocol knowledge.
  • Share updated knowledge with customers and colleagues as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on appropriate protocol requirements.

1.1.Assess the need for protocol to be followed for the particular situation.

1.2.Identify relevant sources of protocol information.

1.3.Liaise with customers to determine appropriate protocol.

1.4.Interpret relevant protocol information to inform work practice.

2. Coordinate the use of protocol.

2.1.Identify specific work activities requiring a particular protocol to be observed.

2.2.Provide protocol briefings to staff and suppliers.

2.3.Coordinate the use of correct protocol for the delivery of product or service.

3. Update knowledge of protocol.

3.1.Identify and use opportunities to update protocol knowledge.

3.2.Share updated knowledge with customers and colleagues as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source accurate information on protocol requirements for at least two of the following:

organising an event or function, such as a meeting, reception or tour

organising accommodation

issuing marketing materials reflecting correct titles of dignitaries

meeting the requirements of dignitaries and officials

meeting the requirements of entertainers and masters of ceremony

integrate protocol requirements into oral and written material for each of the above

update and integrate knowledge of protocol when organising each of the above.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

main types of civic functions held in Australia

importance and role of protocol in different business situations

key sources of information on protocol for:

Australian honours system:

order of precedence

ranks and forms of address

wearing of honours and medals

involvement of Indigenous Australians and other cultural groups in business activities

correct use of national and state symbols:

flags

anthems

military salutes

forms of address for different dignitaries and officials, both for written correspondence and in oral communication

sources of protocol information:

Aboriginal Land Councils

Australia Day Council

customers, clients, their agents and personal assistants

federal, state or territory, and local government protocol departments

internet

libraries

Office of the United Nations

specific work activities impacted by protocol requirements:

addressing and introducing dignitaries and officials

correspondence to dignitaries and officials

issuing invitations

liaison with dignitaries and officials

preparing:

briefing papers

marketing materials

running sheets

protocols for the following different situations:

invitations to dignitaries and officials

arrival procedures, for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

opportunities to update protocol knowledge:

informal networking with colleagues

internet research

reading relevant journals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source information on appropriate protocol requirements.

1.1.Assess the need for protocol to be followed for the particular situation.

1.2.Identify relevant sources of protocol information.

1.3.Liaise with customers to determine appropriate protocol.

1.4.Interpret relevant protocol information to inform work practice.

2. Coordinate the use of protocol.

2.1.Identify specific work activities requiring a particular protocol to be observed.

2.2.Provide protocol briefings to staff and suppliers.

2.3.Coordinate the use of correct protocol for the delivery of product or service.

3. Update knowledge of protocol.

3.1.Identify and use opportunities to update protocol knowledge.

3.2.Share updated knowledge with customers and colleagues as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess the need for protocol to be followed for the particular situation. 
Identify relevant sources of protocol information. 
Liaise with customers to determine appropriate protocol. 
Interpret relevant protocol information to inform work practice. 
Identify specific work activities requiring a particular protocol to be observed. 
Provide protocol briefings to staff and suppliers. 
Coordinate the use of correct protocol for the delivery of product or service. 
Identify and use opportunities to update protocol knowledge. 
Share updated knowledge with customers and colleagues as required. 

Forms

Assessment Cover Sheet

SITXCOM004 - Address protocol requirements
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

SITXCOM004 - Address protocol requirements

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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