Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXCOM202 Mapping and Delivery Guide
Provide a briefing or scripted commentary

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITXCOM202 - Provide a briefing or scripted commentary
Description This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals in all industry sectors who present information or commentary to a group of people, but who do not require the complete suite of presentation, commentary or public speaking skills. This could include those working in museums, attractions, on aircraft and in any business or community situation where oral communication to a group is required. They could be working under supervision or with guidance from others.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Present information to group.
  • Welcome participants to briefing, information session or tour according to organisational procedures.
  • Provide participants with information based on scripts and other briefing information.
  • Outline environmental and health and safety requirements.
  • Prepare participants for potential changes to the environment.
  • Answer questions in a courteous and friendly manner.
       
Element: Enhance presentation of information.
  • Use communication and presentation techniques to enhance participant experience and make adjustments as needed.
  • Show cultural and social sensitivity during the presentation.
  • Use technical presentation resources as required.
       
Element: Liaise with others.
  • Maintain communication with team members and operators to ensure safe and efficient operations.
  • Give correct and accurate signals where appropriate.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communicate information clearly in a group situation

use group presentation techniques to enhance briefing or commentary on multiple occasions and for different groups

demonstrate knowledge of health, safety and emergency procedures relevant to the venue or site.

Context of and specific resources for assessment

Assessment must ensure use of:

an environment where a presentation would take place, e.g. visitor site or attraction

equipment that supports the briefing or scripted commentary

a group of people to whom the presentation is delivered.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual providing a briefing or scripted commentary

written or oral questioning to assess knowledge of work health and safety issues and requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTVAF301 Operate a ride location.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

present cohesive and audible group presentations

interact positively with participants and other team members

literacy skills to read and interpret information scripts or other briefing information

numeracy skills to address safety considerations, such as not exceeding numbers in a given location

problem-solving skills to identify and respond to the need for adjustments to presentation.

Required knowledge

group presentation techniques, including:

voice projection

body language

tonal variety

how to tailor language to meet different group needs

sustainability considerations relevant to the presentation and venue, including those related to:

conservation of resources

cultural protocols

handling of waste

minimising negative impact

health and safety requirements for specific events and locations

emergency procedures for specific events and locations.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Briefing,information session or tour may be:

crowd information session

demonstration

entertainment session

ride

safety briefing

site familiarisation

tour safety briefing.

Environmental requirements may relate to:

conservation of resources

cultural protocols

handling of waste

noise and other disturbance issues

potential physical impacts on the environment.

Health and safety requirements may relate to:

areas that are offlimits

dress restrictions

emergency procedures

guidance on using equipment

restrictions on talking or making noise in an area.

Changes to the environment may relate to:

change in temperature, e.g. climate controlled facility

possible safety restrictions, e.g. if group is entering a high risk area

special effects on a tour

warning about extraneous noise or other unusual activity.

Presentation resources may include:

actors presenting a scripted show

digital presentations

loud speaker

microphone

monitors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Welcome participants to briefing, information session or tour according to organisational procedures. 
Provide participants with information based on scripts and other briefing information. 
Outline environmental and health and safety requirements. 
Prepare participants for potential changes to the environment. 
Answer questions in a courteous and friendly manner. 
Use communication and presentation techniques to enhance participant experience and make adjustments as needed. 
Show cultural and social sensitivity during the presentation. 
Use technical presentation resources as required. 
Maintain communication with team members and operators to ensure safe and efficient operations. 
Give correct and accurate signals where appropriate. 

Forms

Assessment Cover Sheet

SITXCOM202 - Provide a briefing or scripted commentary
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITXCOM202 - Provide a briefing or scripted commentary

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: