Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCRI002 Mapping and Delivery Guide
Manage a business continuity crisis
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITXCRI002 - Manage a business continuity crisis |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to identify the ramifications of a crisis on business continuity and to respond with strategies that ensure the financial viability of the organisation. It requires the ability to identify and interpret information relevant to the crisis and the business operation, and to assess and adapt business operations to manage the crisis.Managing business continuity is a complex process which involves the use of a range of interrelated skills, such as financial analysis, budgeting, developing operational plans and adapting the provision of products to meet the needs of a market in crisis. These skills are covered in other units.This unit applies to all tourism, travel, hospitality and event sectors and to any size organisation. The crisis could be of a magnitude that affects the operation of an entire organisation, department or particular project.It applies to senior managers and owner-operators who operate with significant autonomy and are responsible for making a range of strategic management decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a tourism, travel, hospitality or event industry business operation or event facing a business continuity crisis. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: computers, software programs, printers and communication technology used to administer crisis management current commercial plans and financial reports crisis information: emergency services reports health advisory notices and vaccination information issued by local and international bodies industry associations and organisations industry journals informal discussions and networking with internal and external colleagues media reports on external crises press releases and emergency advice notices issued by: local, state, territory or federal governments destination marketing companies regional, state and national tourism offices franchisors staff, contractor, supplier reports on: accidents breakdown or complete failure of key equipment death injury major work health and safety incidents travel warning advice issued by the federal government for Australian travellers a team so that consultative actions can be implemented; this can be: team in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Crisis Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and acknowledge the crisis. |
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Element: Assess impacts on the viability of the business. |
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Element: Adapt business operations to manage the crisis. |
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Element: Monitor and evaluate business operations. |
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