Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXHRM002 Mapping and Delivery Guide
Roster staff

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITXHRM002 - Roster staff
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.The unit applies to all tourism, travel, hospitality and event sectors.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity requiring staff rostering. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

computers, printers and rostering software programs

records of shift time and where relevant electronic equipment used by staff to log commencement and completion time of rostered duties

applicable industrial awards and enterprise agreements

operational information about the organisation or department subject to rostering

information about the cultural and skills mix of a team subject to rostering.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Prerequisites/co-requisites
Competency Field Human Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop staff rosters.
  • Develop rosters according to relevant industrial agreements and other considerations and wage budgets.
  • Maximise operational and customer service efficiency while minimising wage costs.
  • Combine duties where appropriate to ensure effective use of staff.
  • Roster teams with complementary skills mix to meet operational requirements.
  • Take account of social and cultural considerations and broader organisational policies that affect staff rosters.
  • Consult with colleagues to ensure input into rosters.
  • Use roster systems and equipment to administer rosters.
       
Element: Present and communicate rosters.
  • Present rosters in required formats to ensure clarity of information according to organisational standards.
  • Communicate rosters to appropriate colleagues within designated timeframes.
       
Element: Maintain rostering records.
  • Administer records of shift time completed by employees or contractors.
  • Maintain staff rostering records according to organisational procedures
       
Element: Evaluate rosters.
  • Monitor effectiveness of rosters in consultation with colleagues.
  • Identify ways in which rosters and roster development processes may be improved and take appropriate action.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staff rosters.

1.1.Develop rosters according to relevant industrial agreements and other considerations and wage budgets.

1.2.Maximise operational and customer service efficiency while minimising wage costs.

1.3.Combine duties where appropriate to ensure effective use of staff.

1.4.Roster teams with complementary skills mix to meet operational requirements.

1.5.Take account of social and cultural considerations and broader organisational policies that affect staff rosters.

1.6.Consult with colleagues to ensure input into rosters.

1.7.Use roster systems and equipment to administer rosters.

2. Present and communicate rosters.

2.1.Present rosters in required formats to ensure clarity of information according to organisational standards.

2.2.Communicate rosters to appropriate colleagues within designated timeframes.

3. Maintain rostering records.

3.1.Administer records of shift time completed by employees or contractors.

3.2.Maintain staff rostering records according to organisational procedures

4. Evaluate rosters.

4.1.Monitor effectiveness of rosters in consultation with colleagues.

4.2.Identify ways in which rosters and roster development processes may be improved and take appropriate action.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

prepare staff rosters that meet diverse operational requirements across three different roster periods

demonstrate the following when preparing each of the above staff rosters:

sufficient staff to ensure the delivery of required services within wage budget constraints

appropriate skills mix of the team

compliance with industrial provisions and organisational policy

completion of rosters within commercial and staff time constraints.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on awards and other industrial provisions

industrial agreements and other considerations which impact the preparation of staffing rosters:

single or multiple awards and enterprise agreements

award provisions for:

leave

mandated breaks between shifts

maximum allowed shift hours

standard, overtime and penalty pay rates

overall number of hours allocated to different staff members

use of:

contractors and consideration of fees

permanent or casual staff

key elements of applicable awards and enterprise agreements:

leave provisions

mandated breaks between shifts

maximum allowed shift hours

standard, overtime and penalty pay rates

organisational policies which impact the preparation of staffing rosters:

sociocultural-friendly organisational initiatives

family-friendly workplace initiatives

leave for:

carers

compassionate reasons

illness or injury

jury service

long service

maternity or paternity

rehabilitation of injured workers

study

recreation

industry sector:

role of rosters and their importance in controlling staff costs

system capabilities and functions of rostering software programs

different formats for and inclusions of staff rosters

different methods used to communicate rosters, both electronic and paper-based

specific organisation:

social, cultural and skills mix of the team to be rostered

full details of human resource policies and procedures that cover leave provisions and socio-cultural issues

operational requirements of the business activity, department or event subject to rostering

wage budget for the business activity, department or event subject to rostering.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop staff rosters.

1.1.Develop rosters according to relevant industrial agreements and other considerations and wage budgets.

1.2.Maximise operational and customer service efficiency while minimising wage costs.

1.3.Combine duties where appropriate to ensure effective use of staff.

1.4.Roster teams with complementary skills mix to meet operational requirements.

1.5.Take account of social and cultural considerations and broader organisational policies that affect staff rosters.

1.6.Consult with colleagues to ensure input into rosters.

1.7.Use roster systems and equipment to administer rosters.

2. Present and communicate rosters.

2.1.Present rosters in required formats to ensure clarity of information according to organisational standards.

2.2.Communicate rosters to appropriate colleagues within designated timeframes.

3. Maintain rostering records.

3.1.Administer records of shift time completed by employees or contractors.

3.2.Maintain staff rostering records according to organisational procedures

4. Evaluate rosters.

4.1.Monitor effectiveness of rosters in consultation with colleagues.

4.2.Identify ways in which rosters and roster development processes may be improved and take appropriate action.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop rosters according to relevant industrial agreements and other considerations and wage budgets. 
Maximise operational and customer service efficiency while minimising wage costs. 
Combine duties where appropriate to ensure effective use of staff. 
Roster teams with complementary skills mix to meet operational requirements. 
Take account of social and cultural considerations and broader organisational policies that affect staff rosters. 
Consult with colleagues to ensure input into rosters. 
Use roster systems and equipment to administer rosters. 
Present rosters in required formats to ensure clarity of information according to organisational standards. 
Communicate rosters to appropriate colleagues within designated timeframes. 
Administer records of shift time completed by employees or contractors. 
Maintain staff rostering records according to organisational procedures 
Monitor effectiveness of rosters in consultation with colleagues. 
Identify ways in which rosters and roster development processes may be improved and take appropriate action. 

Forms

Assessment Cover Sheet

SITXHRM002 - Roster staff
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITXHRM002 - Roster staff

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: