Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXHRM004 Mapping and Delivery Guide
Recruit, select and induct staff

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITXHRM004 - Recruit, select and induct staff
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs.The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational or senior managers.It applies to all tourism, travel, hospitality and event sectors.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity for which new staff members are recruited and selected. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

operational information about the organisation or activity subject to recruitment

organisational specifications that are industry current:

recruitment and induction documentation

job descriptions, linked selection criteria and interview questions

key human resource policies

multiple applicants with whom the individual can interact; these can be:

those in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Prerequisites/co-requisites
Competency Field Human Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify recruitment needs.
  • Identify recruitment needs based on monitoring of service and efficiency levels in the organisation.
  • Consult colleagues about staffing needs and job descriptions.
  • Obtain approval for recruitment according to organisational recruitment policies.
  • Use job descriptions to develop clear and concise selection criteria.
  • Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.
       
Element: Administer recruitment.
  • Choose and organise selection processes taking into account job skill requirements.
  • Create and disseminate advertisements for positions.
  • Process applications according to organisational policy.
  • Review applications against selection criteria and choose applicants to progress to interview.
  • Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes.
  • Establish any special needs and make necessary arrangements for those progressing.
  • Document and file recruitment records and decisions according to organisational policy.
       
Element: Select staff.
  • Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law.
  • Participate in selection processes.
  • Evaluate applicants for customer service attitude and experience to ensure a fit to the position.
  • Select people according to their attitude, aptitude and fit to the existing organisational culture.
  • Communicate selection recommendations to appropriate colleagues.
  • Make employment offers according to organisational procedures.
  • Advise new employees about employment details according to organisational policy.
  • Create and maintain accurate, clear and complete records of the selection process.
       
Element: Plan and organise induction programs.
  • Plan content and format of induction programs to reflect organisational objectives and policies.
  • Include all appropriate information in induction programs according to organisational policy.
  • Liaise with operational colleagues to ensure induction programs are implemented in a manner that minimises operational disruption.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify recruitment needs.

1.1.Identify recruitment needs based on monitoring of service and efficiency levels in the organisation.

1.2.Consult colleagues about staffing needs and job descriptions.

1.3.Obtain approval for recruitment according to organisational recruitment policies.

1.4.Use job descriptions to develop clear and concise selection criteria.

1.5.Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.

2. Administer recruitment.

2.1.Choose and organise selection processes taking into account job skill requirements.

2.2.Create and disseminate advertisements for positions.

2.3.Process applications according to organisational policy.

2.4.Review applications against selection criteria and choose applicants to progress to interview.

2.5.Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes.

2.6.Establish any special needs and make necessary arrangements for those progressing.

2.7.Document and file recruitment records and decisions according to organisational policy.

3. Select staff.

3.1.Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law.

3.2.Participate in selection processes.

3.3.Evaluate applicants for customer service attitude and experience to ensure a fit to the position.

3.4.Select people according to their attitude, aptitude and fit to the existing organisational culture.

3.5.Communicate selection recommendations to appropriate colleagues.

3.6.Make employment offers according to organisational procedures.

3.7.Advise new employees about employment details according to organisational policy.

3.8.Create and maintain accurate, clear and complete records of the selection process.

4. Plan and organise induction programs.

4.1.Plan content and format of induction programs to reflect organisational objectives and policies.

4.2.Include all appropriate information in induction programs according to organisational policy.

4.3.Liaise with operational colleagues to ensure induction programs are implemented in a manner that minimises operational disruption.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

administer the recruitment, selection and induction process for each of the following recruitment needs at least once:

casual, contract or temporary

full time or part-time permanent

volunteer

develop selection criteria for each of the above recruitment needs

conduct fair and equitable selection interviews for each of the above recruitment situations

evaluate at least one applicant in each of the above selection processes to select individuals that meet a specific organisational need.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

specific industry sector:

recruitment and selection practices

formats for and inclusions of selection criteria and job advertisements

effective advertising media

features of an effective recruitment advertisement

roles of recruitment agencies

relationships of job descriptions to selection criteria and ways to develop clear and concise selection criteria

methods of linking interview questions to selection criteria

key elements of applicable awards

nature and role of induction programs and typical content

specific organisation:

roles and responsibilities of different personnel in the recruitment and induction process

required make-up of interview panels

procedures for employment checks

full content of recruitment and human resource policies and in particular:

approval processes for advertised salaries and recruitment of new personnel

nature and content of job advertisements and communications with applicants

participants in interview panels

required skills profile of potential employees for particular jobs

role of different personnel in the recruitment and induction process

timing and nature of induction programs

use of different media in the recruitment process

use of government-subsidised traineeships and apprenticeships

key elements of equal employment opportunity (EEO) employment laws and how they must be implemented in recruitment and selection processes

records required of recruitment and selection process:

administrative documents

interview schedules

interviewer details

selection panel comments, score sheets and recommendations

records of interview

selection process:

checks:

police

reference

working with children

qualifications

evaluation of portfolios

exchange of written information

interviews:

by human resource specialists, department managers or selection committees

face-to-face

teleconference

telephone

videoconference

presentation to a selection committee

skills tests

special arrangements required in the organisation of selection procedures:

access:

parking

security clearance

using:

assistive technology

electronic presentation media

interpreters

special interview techniques for those with disabilities

teleconference

videoconference

visual information and diagrams instead of written material

information for inclusion in induction programs:

conditions of employment

contact details for various departments or colleagues

current organisational focus or initiatives

employee:

benefits

responsibilities

rights

enterprise:

culture

goals

objectives

responsibilities

vision

key organisational policies and procedures

industrial arrangements for the organisation

orientation of:

departmental locations and equipment

staff amenities

off-site operations

whole of business premises

organisational charts

payroll information:

awards and applicable pay rates

superannuation

wage payments

policies and procedures specific to the job role

work health and safety information.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify recruitment needs.

1.1.Identify recruitment needs based on monitoring of service and efficiency levels in the organisation.

1.2.Consult colleagues about staffing needs and job descriptions.

1.3.Obtain approval for recruitment according to organisational recruitment policies.

1.4.Use job descriptions to develop clear and concise selection criteria.

1.5.Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.

2. Administer recruitment.

2.1.Choose and organise selection processes taking into account job skill requirements.

2.2.Create and disseminate advertisements for positions.

2.3.Process applications according to organisational policy.

2.4.Review applications against selection criteria and choose applicants to progress to interview.

2.5.Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes.

2.6.Establish any special needs and make necessary arrangements for those progressing.

2.7.Document and file recruitment records and decisions according to organisational policy.

3. Select staff.

3.1.Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law.

3.2.Participate in selection processes.

3.3.Evaluate applicants for customer service attitude and experience to ensure a fit to the position.

3.4.Select people according to their attitude, aptitude and fit to the existing organisational culture.

3.5.Communicate selection recommendations to appropriate colleagues.

3.6.Make employment offers according to organisational procedures.

3.7.Advise new employees about employment details according to organisational policy.

3.8.Create and maintain accurate, clear and complete records of the selection process.

4. Plan and organise induction programs.

4.1.Plan content and format of induction programs to reflect organisational objectives and policies.

4.2.Include all appropriate information in induction programs according to organisational policy.

4.3.Liaise with operational colleagues to ensure induction programs are implemented in a manner that minimises operational disruption.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify recruitment needs based on monitoring of service and efficiency levels in the organisation. 
Consult colleagues about staffing needs and job descriptions. 
Obtain approval for recruitment according to organisational recruitment policies. 
Use job descriptions to develop clear and concise selection criteria. 
Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position. 
Choose and organise selection processes taking into account job skill requirements. 
Create and disseminate advertisements for positions. 
Process applications according to organisational policy. 
Review applications against selection criteria and choose applicants to progress to interview. 
Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes. 
Establish any special needs and make necessary arrangements for those progressing. 
Document and file recruitment records and decisions according to organisational policy. 
Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law. 
Participate in selection processes. 
Evaluate applicants for customer service attitude and experience to ensure a fit to the position. 
Select people according to their attitude, aptitude and fit to the existing organisational culture. 
Communicate selection recommendations to appropriate colleagues. 
Make employment offers according to organisational procedures. 
Advise new employees about employment details according to organisational policy. 
Create and maintain accurate, clear and complete records of the selection process. 
Plan content and format of induction programs to reflect organisational objectives and policies. 
Include all appropriate information in induction programs according to organisational policy. 
Liaise with operational colleagues to ensure induction programs are implemented in a manner that minimises operational disruption. 

Forms

Assessment Cover Sheet

SITXHRM004 - Recruit, select and induct staff
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

SITXHRM004 - Recruit, select and induct staff

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Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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