Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXHRM007A Mapping and Delivery Guide
Manage workplace diversity

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency SITXHRM007A - Manage workplace diversity
Description This unit describes the performance outcomes, skills and knowledge required to provide leadership in a diverse workplace where customers and staff are from a wide range of backgrounds. It builds on the unit SITXCOM002A Work in a socially diverse environment, and reflects the importance of managing diversity in the workplace.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit applies to individuals working in a frontline management role in any industry context. It requires the application of sophisticated communication and problem-solving skills in a leadership context, based on a strong understanding of diversity issues, how they impact on management practice and how diversity may be encouraged and respected in the workplace.Team leaders, supervisors or managers undertake this role.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Human Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Encourage respect for diversity in the workplace.
  • Provide a role model for others through individual behaviour that demonstrates respect for diversity.
  • Develop work practices and undertake planning in a manner that shows respect for workplace diversity.
  • Assist and coach colleagues in ways of accepting diversity in relation to customers and other colleagues.
  • Initiate open communication and discussion about diversity issues among colleagues and team members.
       
Element: Use diversity as an asset.
  • Recognise and use the skills of a diverse workforce to enhance organisation performance.
  • Promote the benefits of productive diversity to colleagues.
  • Seek out information about emerging approaches to diversity and integrate into current work practice.
       
Element: Deal with problems arising from diversity issues.
  • Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation.
  • Identify training needs related to diversity issues and take appropriate action.
  • Use coaching and mentoring to assist colleagues to work successfully in a diverse environment.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

understanding of the role of leaders and managers in encouraging diversity

knowledge of cross-cultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context

ability to apply knowledge and understanding of diversity issues to specific workplace situations.

Context of and specific resources for assessment

Assessment must ensure:

access to current sources of information on diversity.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of cross-cultural issues and communication techniques

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

cross-cultural communication skills with specific reference to the roles of leaders and managers, including cross-cultural communication for:

conflict resolution

negotiation

motivation

problem-solving skills to address diversity issues and challenges at a leadership level

literacy skills to interpret a wide range of information dealing with complex ideas and concepts.

The following knowledge must be assessed as part of this unit:

specific diversity issues that apply to the relevant industry context and contribute to the industry's progress, including benefits of productive diversity

current and emerging views and approaches on managing workplace diversity

potential scope of the term diversity

how diversity may affect workplace operations

legal issues that relate to diversity, including equal employment opportunity (EEO) and anti-discrimination.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Diversity is referred to here in its broadest sense and may be related to:

race

language

special needs

disabilities

family structure

gender

age

sexual preference.

Work practices that reflect respect for diversity may include:

acknowledgment of religious and cultural celebrations

appropriate allocation of duties to particular staff members

culturally appropriate mixing of staff

training in culturally appropriate communication

consideration of customers with special needs.

Benefits of productive diversity may include:

multilingual workforce

workforce that reflects the diversity of the customer base

improved cross-cultural communication

education of the workforce in relation to greater understanding of diversity

removal of prejudice

different perspectives on problem-solving

increased trade with other countries or cultures

more interesting work environments.

Problems that arise from diversity issues may include:

communication challenges

conflicting beliefs and values in the workplace.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide a role model for others through individual behaviour that demonstrates respect for diversity. 
Develop work practices and undertake planning in a manner that shows respect for workplace diversity. 
Assist and coach colleagues in ways of accepting diversity in relation to customers and other colleagues. 
Initiate open communication and discussion about diversity issues among colleagues and team members. 
Recognise and use the skills of a diverse workforce to enhance organisation performance. 
Promote the benefits of productive diversity to colleagues. 
Seek out information about emerging approaches to diversity and integrate into current work practice. 
Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation. 
Identify training needs related to diversity issues and take appropriate action. 
Use coaching and mentoring to assist colleagues to work successfully in a diverse environment. 

Forms

Assessment Cover Sheet

SITXHRM007A - Manage workplace diversity
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITXHRM007A - Manage workplace diversity

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: