Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SITXLAN003 Mapping and Delivery Guide
Conduct oral communication in a language other than English

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SITXLAN003 - Conduct oral communication in a language other than English
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to conduct both predictable and non-routine, varied communications, transactions and interactions in a language other than English. There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 3.The unit applies to all industry contexts and individuals working in at many different levels of responsibility. This could include frontline, supervisory or management personnel. This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in an operational environment or workplace activity for which communication in languages other than English is required. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

other people with whom the individual can interact in the relevant language; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

resources that support communication in languages other than English:

dictionaries and phrase books

language mats

industry materials, written in languages other than English.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Prerequisites/co-requisites
Competency Field Languages other than English
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Converse with others in a language other than English.
  • Use techniques to extend interactions with others.
  • Seek and offer additional information and assistance to support quality of communication and service.
  • Support communication with comments on topical familiar matters, workplace business and events.
  • Use non-verbal communication to convey an acceptance of and sensitivity towards others.
       
Element: Provide detailed information and advice in a language other than English.
  • Identify need for detailed information and advice.
  • Convey detailed information and advice using narrative and descriptive statements.
  • Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.
  • Use workplace documents, materials and other references to support explanations as required.
       
Element: Respond to unpredictable situations and problems using a language other than English.
  • Provide appropriate advice in response to requests, unpredictable situations and problems.
  • Identify need for and seek assistance from others to better respond to the situation or problem.
  • Identify key facts of problems and facilitate solutions through open communication with relevant people.
  • Provide explanations of problems and their cause, and elaborate on details.
  • Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.
  • Convey appropriate apologies and expressions of regret as required.
       
Element: Conduct negotiations at a functional level in a language other than English.
  • Facilitate negotiations at a functional level through exchange of key information and agreement on details.
  • Provide appropriate explanations about products and services.
  • Achieve mutual understanding and agreement.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Converse with others in a language other than English.

1.1.Use techniques to extend interactions with others.

1.2.Seek and offer additional information and assistance to support quality of communication and service.

1.3.Support communication with comments on topical familiar matters, workplace business and events.

1.4.Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice in a language other than English.

2.1.Identify need for detailed information and advice.

2.2.Convey detailed information and advice using narrative and descriptive statements.

2.3.Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4.Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems using a language other than English.

3.1.Provide appropriate advice in response to requests, unpredictable situations and problems.

3.2.Identify need for and seek assistance from others to better respond to the situation or problem.

3.3.Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.4.Provide explanations of problems and their cause, and elaborate on details.

3.5.Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

3.6.Convey appropriate apologies and expressions of regret as required.

4. Conduct negotiations at a functional level in a language other than English.

4.1.Facilitate negotiations at a functional level through exchange of key information and agreement on details.

4.2.Provide appropriate explanations about products and services.

4.3.Achieve mutual understanding and agreement.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

conduct workplace oral communication in a language other than English in six different oral communication exchanges which together demonstrate:

using narrative and descriptive statements

using repetition, clarification and paraphrasing techniques to clarify requirements, answer questions about products and services, solve problems and conflict, and reassure others

providing detailed information and specialised assistance in area of work activity

conducting product and service transactions

using effective non-verbal communication skills

exchange key information in a language other than English to provide detailed information and advice about each of the following:

external products and services

internal products and services

medical and emergency information

entertainment

shopping.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

social and cultural conventions relevant to the language being assessed:

knowledge and some consistent use of forms of address

recognition and consideration of customs, protocols and taboos

cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed

aspects of verbal and non-verbal communication that support effective negotiation and interaction in the language being assessed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Converse with others in a language other than English.

1.1.Use techniques to extend interactions with others.

1.2.Seek and offer additional information and assistance to support quality of communication and service.

1.3.Support communication with comments on topical familiar matters, workplace business and events.

1.4.Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice in a language other than English.

2.1.Identify need for detailed information and advice.

2.2.Convey detailed information and advice using narrative and descriptive statements.

2.3.Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4.Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems using a language other than English.

3.1.Provide appropriate advice in response to requests, unpredictable situations and problems.

3.2.Identify need for and seek assistance from others to better respond to the situation or problem.

3.3.Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.4.Provide explanations of problems and their cause, and elaborate on details.

3.5.Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions.

3.6.Convey appropriate apologies and expressions of regret as required.

4. Conduct negotiations at a functional level in a language other than English.

4.1.Facilitate negotiations at a functional level through exchange of key information and agreement on details.

4.2.Provide appropriate explanations about products and services.

4.3.Achieve mutual understanding and agreement.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use techniques to extend interactions with others. 
Seek and offer additional information and assistance to support quality of communication and service. 
Support communication with comments on topical familiar matters, workplace business and events. 
Use non-verbal communication to convey an acceptance of and sensitivity towards others. 
Identify need for detailed information and advice. 
Convey detailed information and advice using narrative and descriptive statements. 
Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points. 
Use workplace documents, materials and other references to support explanations as required. 
Provide appropriate advice in response to requests, unpredictable situations and problems. 
Identify need for and seek assistance from others to better respond to the situation or problem. 
Identify key facts of problems and facilitate solutions through open communication with relevant people. 
Provide explanations of problems and their cause, and elaborate on details. 
Respond to conflict and complaints with sensitivity, following appropriate social and cultural conventions. 
Convey appropriate apologies and expressions of regret as required. 
Facilitate negotiations at a functional level through exchange of key information and agreement on details. 
Provide appropriate explanations about products and services. 
Achieve mutual understanding and agreement. 

Forms

Assessment Cover Sheet

SITXLAN003 - Conduct oral communication in a language other than English
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITXLAN003 - Conduct oral communication in a language other than English

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: