Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TAEEDU502A Mapping and Delivery Guide
Manage international education issues and incidents
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | TAEEDU502A - Manage international education issues and incidents |
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Description | This unit describes the performance outcomes, skills and knowledge required to implement policies and procedures for resolving issues and managing incidents that could arise in the international education environment with particular emphasis on compliance, risk management and continuous improvement.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to individuals who are required to manage resolution of issues and critical incidents that could occur in an international education provider context. They could work in the administration of education programs and projects in organisations from one or more international education sectors of (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore and could be public or private. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Implement policies and procedures for managing issues and incidents |
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Element: Communicate policies and procedures in relation to issues and incidents resolution |
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Element: Facilitate and review compliance with organisational policies and procedures for dealing with and managing issues and incidents |
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Element: Resolve issues and incidents |
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