Critical aspects of evidence to be considered
a. Assessment must confirm appropriate knowledge and skills to:
a.1. locate, interpret and apply relevant information
a.2. identify workplace order picking processes, policies and procedures
a.3. pick and despatch an order
a.4. monitor and record stock levels
a.5. use appropriate manual handling techniques and equipment when moving stock/loads during picking processes
a.6. provide customer/client service and work effectively with others
a.7. convey information in written and oral form
a.8. maintain workplace records and documentation
a.9. select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context
Interdependent assessment of units
a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function
Required knowledge and skills
a. Regulations relevant to the picking and processing of orders, including relevant bond, quarantine or other legislative requirements
b. Relevant OHS and environmental protection procedures and guidelines
c. Workplace procedures and policies for the picking and processing of orders
d. Focus of operation of work systems, equipment, management and site operating systems for the picking and processing of orders
e. Problems that may occur when picking and processing an order and appropriate action that can be taken to resolve the problems
f. Documentation and record requirements when picking and processing an order
g. Equipment used during picking and processing operations and the precautions and procedures that should be followed in its use
h. Housekeeping standards procedures required in the workplace
i. Site layout and obstacles
j. Focus of operation of work system for orders and the relationships and requirements in respect of related systems
k. Ability to select and use relevant equipment and communications technology when picking and processing orders
l. Ability to modify activities depending on differing workplace contexts, risk situations and environments
m. Ability to use manual handling techniques in accordance with OHS requirements
n. Ability to read and comprehend simple statements in English
o. Ability to read and interpret instructions, procedures and labels relevant to the picking and processing of orders
p. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards
q. Ability to identify relevant stock and goods coding and labelling, including ADG and IMDG markings
r. Ability to estimate the size, shape and special requirements of goods/loads
Resource implications
a. Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to pick and process orders, and/or
a.2. pick and process orders in an appropriate range of operational situations
Consistency in performance
a. Applies underpinning knowledge and skills when:
a.1. identifying workplace order picking processes, policies and procedures
a.2. picking and despatching an order
a.3. monitoring and recording stock levels
a.4. applying safety precautions relevant to the task including the use of appropriate manual handling techniques and equipment
a.5. providing customer/client service and working effectively with others
a.6. conveying information in written and oral form
a.7. maintaining workplace records and documentation
b. Shows evidence of application of relevant workplace procedures including:
b.1. relevant codes of practice and regulations pertaining to the picking and processing orders
b.2. Australian codes of practice for the handling and transport of dangerous goods, explosives and hazardous substances
b.3. OHS regulations and hazard prevention policies and procedures
b.4. workplace procedures and work instructions concerning the picking and processing of orders (including housekeeping and security procedures)
b.5. manufacturer's instructions for the use of equipment
b.6. procedures for the use of personal protection equipment
b.7. obtaining assistance from other team members when required
b.8. customer service and quality assurance procedures and policies
b.9. environmental protection procedures
c. Action is taken promptly to report any accidents, incidents or difficulties in the picking and processing of orders in accordance with OHS and regulatory requirements and workplace procedures
d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts
e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context for assessment
a. Assessment of this unit must be undertaken by a Registered Training Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1.at the Registered Training Organisation, and/or
a.2.2.in an appropriate work situation
Critical aspects of evidence to be considered
a. Assessment must confirm appropriate knowledge and skills to:
a.1. locate, interpret and apply relevant information
a.2. identify workplace order picking processes, policies and procedures
a.3. pick and despatch an order
a.4. monitor and record stock levels
a.5. use appropriate manual handling techniques and equipment when moving stock/loads during picking processes
a.6. provide customer/client service and work effectively with others
a.7. convey information in written and oral form
a.8. maintain workplace records and documentation
a.9. select and use appropriate workplace colloquial and technical language and communication technologies in the workplace context
Interdependent assessment of units
a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function
Required knowledge and skills
a. Regulations relevant to the picking and processing of orders, including relevant bond, quarantine or other legislative requirements
b. Relevant OHS and environmental protection procedures and guidelines
c. Workplace procedures and policies for the picking and processing of orders
d. Focus of operation of work systems, equipment, management and site operating systems for the picking and processing of orders
e. Problems that may occur when picking and processing an order and appropriate action that can be taken to resolve the problems
f. Documentation and record requirements when picking and processing an order
g. Equipment used during picking and processing operations and the precautions and procedures that should be followed in its use
h. Housekeeping standards procedures required in the workplace
i. Site layout and obstacles
j. Focus of operation of work system for orders and the relationships and requirements in respect of related systems
k. Ability to select and use relevant equipment and communications technology when picking and processing orders
l. Ability to modify activities depending on differing workplace contexts, risk situations and environments
m. Ability to use manual handling techniques in accordance with OHS requirements
n. Ability to read and comprehend simple statements in English
o. Ability to read and interpret instructions, procedures and labels relevant to the picking and processing of orders
p. Ability to use required personal protective clothing and equipment conforming to industry and OHS standards
q. Ability to identify relevant stock and goods coding and labelling, including ADG and IMDG markings
r. Ability to estimate the size, shape and special requirements of goods/loads
Resource implications
a. Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to pick and process orders, and/or
a.2. pick and process orders in an appropriate range of operational situations
Consistency in performance
a. Applies underpinning knowledge and skills when:
a.1. identifying workplace order picking processes, policies and procedures
a.2. picking and despatching an order
a.3. monitoring and recording stock levels
a.4. applying safety precautions relevant to the task including the use of appropriate manual handling techniques and equipment
a.5. providing customer/client service and working effectively with others
a.6. conveying information in written and oral form
a.7. maintaining workplace records and documentation
b. Shows evidence of application of relevant workplace procedures including:
b.1. relevant codes of practice and regulations pertaining to the picking and processing orders
b.2. Australian codes of practice for the handling and transport of dangerous goods, explosives and hazardous substances
b.3. OHS regulations and hazard prevention policies and procedures
b.4. workplace procedures and work instructions concerning the picking and processing of orders (including housekeeping and security procedures)
b.5. manufacturer's instructions for the use of equipment
b.6. procedures for the use of personal protection equipment
b.7. obtaining assistance from other team members when required
b.8. customer service and quality assurance procedures and policies
b.9. environmental protection procedures
c. Action is taken promptly to report any accidents, incidents or difficulties in the picking and processing of orders in accordance with OHS and regulatory requirements and workplace procedures
d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts
e. Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
f. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel
Context for assessment
a. Assessment of this unit must be undertaken by a Registered Training Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1.at the Registered Training Organisation, and/or
a.2.2.in an appropriate work situation