1. Critical aspects of evidence to be considered

a. Assessment must confirm appropriate knowledge and skills to:

follow quality assurance procedures

trial, recommend and implement improvements to work systems as directed

locate, interpret and apply relevant information

provide customer/client service

work effectively with colleagues

convey information in written and oral form

maintain workplace records

use workplace colloquial and technical language and communication technologies in the workplace context

2. Interdependent assessment of units

a. This unit of competency may be assessed in conjunction with other units that form part of a worker's job function

3. Required knowledge and skills

a. Workplace quality assurance and improvement principles and procedures

b. Relevant OHS procedures and guidelines

c. Housekeeping standards and procedures required in the workplace

d. Workplace/site layout

e. Focus of operation of work systems, equipment or management, site and organisational operating procedures

f. Typical quality-related problems that may arise in work operations and products and related options for action and solutions

g. Impact of job on enterprise and individual performance

h. Ability to read and comprehend simple statements in English

i. Ability to identify and use equipment, processes and procedures required within the context of the job concerned

j. Ability to modify activities depending on differing workplace contexts, risk situations and environments

4. Resource implications

a. Access is required to opportunities to:

participate in a range of exercises, case studies and other simulated practical and knowledge assessments that demonstrate the skills and knowledge to apply routine quality procedures to relevant workplace tasks, and/or

apply routine quality procedures to workplace tasks in an appropriate range of operational situations

5. Consistency in performance

a. Applies underpinning knowledge and skills when:

follow quality assurance procedures

trial, recommend and implement improvements to work systems as directed

locate, interpret and apply relevant information

provide customer/client service a.

work effectively with colleagues

convey information in written and oral form

maintain workplace records

b. Shows evidence of application of relevant workplace procedures including:

workplace quality assurance procedures

OHS regulations and hazard prevention policies and procedures

operational procedures relevant to job requirements in the workplace

obtaining assistance from other team members when required

issue resolution procedures

housekeeping procedures

security procedures

waste, pollution and recycling management policies and procedures

c. Action is taken promptly to report and/or rectify any identified quality problems in accordance with workplace procedures

d. Performance is demonstrated consistently over a period of time and in a suitable range of contexts

e. Work is completed systematically with required attention to detail without damage to goods, equipment or personnel

6. Context for assessment

a. Assessment of this unit must be undertaken by a Registered Training Organisation:

As a minimum, assessment of knowledge must be conducted through appropriate oral and/or written questioning

Appropriate practical assessment must occur:

at the Registered Training Organisation, and/or

in an appropriate work situation

Field J

Quality

This unit involves the skills and knowledge required to apply quality procedures within work activities including applying quality concepts to work, planning and trialing improvements in work processes and implementing improvements confirmed through the trials.

ELEMENT

PERFORMANCE CRITERIA

1. Apply quality concepts

a. Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs

b. Work is completed in accordance with workplace standards as defined in enterprise policies and procedures

c. Basic quality concepts are applied to work activities

2. Trial improvements

a. Improvements to work processes are planned and trialled

b. Trials of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements

3. Implement improvements

a. Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures

b. Work is completed in accordance with workplace procedures

VARIABLE

SCOPE

1. General context

a. Work must be carried out in accordance with the relevant regulations and workplace quality standards

b. Work is performed under limited or minimum supervision, generally within a team environment

c. Work involves the application of established routine procedures to ensure the quality of products and services in the transport and distribution industry

2. Worksite environment

a. The operations may be conducted in a range of work environments by day or night in a range of typical weather conditions

b. Customers may be internal or external

c. Workplaces may comprise large, medium or small worksites

d. Work may be conducted in a range of work contexts and may include:

restricted spaces

exposed conditions

controlled or open environments

exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods and vehicles

e. Consultative processes may involve:

other workplace personnel

management

union representatives

industrial relations personnel

OHS specialists

other professional or technical staff

f. Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

e-mail

Internet

radio

oral, aural or signed communications

g. Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

3. Sources of information/ documents

a. Information/documents may include:

quality assurance procedures and standards

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements a.4. workplace procedures and policies

manufacturer's instructions concerning the use of equipment and/or materials

supplier and/or client instructions

material safety data sheets

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

OHS policy and procedures a.11. emergency procedures

4. Applicable regulations and legislation

a. Applicable regulations and legislation may include:

relevant codes of practice and regulatory requirements

relevant Australian standards and certification requirements

relevant State/Territory OHS legislation

relevant State/Territory environmental protection legislation

workplace relations regulations

workers compensation regulations

dangerous goods code and regulations

water and road use and licence arrangements

relevant patent or copyright arrangements

dangerous goods and air freight regulations

relevant export/import/quarantine/bond requirements