Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIA2042 Mapping and Delivery Guide
Despatch mail

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIA2042 - Despatch mail
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to despatch mail in accordance with regulatory and workplace requirements.It includes preparing to and despatching mail, and completing despatch operations. It also includes all actions from the receipt of mail for consolidation to the despatch and maintenance of records.Work is normally performed under general supervision, usually within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field A – Handling Cargo/Stock
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to despatch mail
  • Individual and work team priorities and responsibilities are identified and confirmed
  • Hazards are identified, risks are assessed and control measures are implemented
  • All work health safety (WHS)/occupational health and safety (OHS) and workplace environment protection procedures and requirements are identified, accessed and applied
  • Mail to be despatched is identified and accessed, and priority for despatching is established
       
Element: Despatch mail
  • Internal operating procedures and standards are applied to processing mail
  • Mail is processed accurately and correctly in accordance with priority for despatching
  • Mail is handled and equipment is operated safely to minimise risk of injury to people and damage to mail
  • Mail to be despatched is weighed and/or scanned to ensure it is in accordance with workplace procedures
  • Mail is placed in appropriate mail transport devices for despatch
  • Mail transport devices are moved to holding/loading areas in accordance with workplace procedures
       
Element: Complete despatch of mail
  • Information required to complete records of mail despatched is provided and recorded, and records are processed in accordance with workplace procedures
  • Excess equipment is removed and work area is prepared for next activity/shift
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to despatch mail

1.1

Individual and work team priorities and responsibilities are identified and confirmed

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

All work health safety (WHS)/occupational health and safety (OHS) and workplace environment protection procedures and requirements are identified, accessed and applied

1.4

Mail to be despatched is identified and accessed, and priority for despatching is established

2

Despatch mail

2.1

Internal operating procedures and standards are applied to processing mail

2.2

Mail is processed accurately and correctly in accordance with priority for despatching

2.3

Mail is handled and equipment is operated safely to minimise risk of injury to people and damage to mail

2.4

Mail to be despatched is weighed and/or scanned to ensure it is in accordance with workplace procedures

2.5

Mail is placed in appropriate mail transport devices for despatch

2.6

Mail transport devices are moved to holding/loading areas in accordance with workplace procedures

3

Complete despatch of mail

3.1

Information required to complete records of mail despatched is provided and recorded, and records are processed in accordance with workplace procedures

3.2

Excess equipment is removed and work area is prepared for next activity/shift

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

applying safety and security precautions and required action to minimise, control or eliminate identified hazards

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

interpreting and applying relevant agreements, codes of practice or other legislative requirements

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in equipment in accordance with workplace operating procedures

reading and interpreting relevant instructions, procedures and labels

selecting and using required personal protective equipment (PPE) conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

operating work systems, equipment, management and site operating systems, site layout, and workplace procedures and policies for despatching mail

performance standards and regulations relevant to mail operations

problems that may occur when despatching mail and appropriate action that can be taken to resolve or avoid these problems

relevant WHS/OHS and environmental protection procedures and guidelines including relevant PPE and procedures for its use

safety and security hazards that may occur when despatching mail and ways of controlling the risks involved.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to despatch mail

1.1

Individual and work team priorities and responsibilities are identified and confirmed

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

All work health safety (WHS)/occupational health and safety (OHS) and workplace environment protection procedures and requirements are identified, accessed and applied

1.4

Mail to be despatched is identified and accessed, and priority for despatching is established

2

Despatch mail

2.1

Internal operating procedures and standards are applied to processing mail

2.2

Mail is processed accurately and correctly in accordance with priority for despatching

2.3

Mail is handled and equipment is operated safely to minimise risk of injury to people and damage to mail

2.4

Mail to be despatched is weighed and/or scanned to ensure it is in accordance with workplace procedures

2.5

Mail is placed in appropriate mail transport devices for despatch

2.6

Mail transport devices are moved to holding/loading areas in accordance with workplace procedures

3

Complete despatch of mail

3.1

Information required to complete records of mail despatched is provided and recorded, and records are processed in accordance with workplace procedures

3.2

Excess equipment is removed and work area is prepared for next activity/shift

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individual and work team priorities and responsibilities are identified and confirmed 
Hazards are identified, risks are assessed and control measures are implemented 
All work health safety (WHS)/occupational health and safety (OHS) and workplace environment protection procedures and requirements are identified, accessed and applied 
Mail to be despatched is identified and accessed, and priority for despatching is established 
Internal operating procedures and standards are applied to processing mail 
Mail is processed accurately and correctly in accordance with priority for despatching 
Mail is handled and equipment is operated safely to minimise risk of injury to people and damage to mail 
Mail to be despatched is weighed and/or scanned to ensure it is in accordance with workplace procedures 
Mail is placed in appropriate mail transport devices for despatch 
Mail transport devices are moved to holding/loading areas in accordance with workplace procedures 
Information required to complete records of mail despatched is provided and recorded, and records are processed in accordance with workplace procedures 
Excess equipment is removed and work area is prepared for next activity/shift 

Forms

Assessment Cover Sheet

TLIA2042 - Despatch mail
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIA2042 - Despatch mail

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: