Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIC2040 Mapping and Delivery Guide
Provide wheelchair accessible taxi services to passengers with disabilities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIC2040 - Provide wheelchair accessible taxi services to passengers with disabilities
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to operate wheelchair accessible taxis used to transport people with disabilities, in varying driving contexts. It includes carrying out pre-operational checks of the taxi and its ancillary equipment, communicating effectively with passengers, securing passengers and ancillary/mobility equipment, providing appropriate support to passengers during their journey, and manoeuvring the taxi with due consideration of the passenger’s disability.This unit applies to all taxi drivers who are authorised to drive a wheelchair accessible taxi. Work involves transferring passengers and applying the aid of equipment/appliances to do this.Driving is performed with limited or no supervision, and with full accountability and responsibility for self and others in achieving the prescribed outcomes.This unit meets part of the certification requirements for obtaining taxi driver accreditation. As requirements may vary between states and territories, people seeking taxi accreditation should contact their state or territory taxi regulator.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards forRegistered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards forRegistered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Practical assessment must occur using a wheelchair accessible taxi or taxi approved by state/territory regulations.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field C – Vehicle Operation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Carry out pre-operational checks on taxi
  • Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures
  • All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
       
Element: Communicate effectively with passengers
  • Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
  • Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style
  • Effective listening skills are applied
  • Questions are used to gain appropriate information
       
Element: Assist passengers into and out of a taxi in a manner suited to their disability
  • Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi
  • Hazards are identified, risks are assessed and control measures are implemented
  • Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations
  • Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements
  • Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations
  • Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions
  • Ancillary equipment is stowed safely in taxi in accordance with relevant regulations
  • Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment
  • Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered
       
Element: Drive a taxi used by passengers with disabilities
  • Ongoing support is provided to passengers to maximise their travelling comfort
  • Taxi is driven safely in accordance with regulations for the class of vehicle involved
  • Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations
  • Signs or indicators are fixed to taxi as required
  • Documentation/transactions relevant to providing the taxi subsidy scheme is completed
       
Element: Plan and organise daily work activities
  • Workload is assessed and prioritised
  • Daily routine is planned to take into account work schedules and network/communication bookings
  • Clarification of requirements of tasks is sought as required
  • Achievable time and other performance measures are agreed
  • Tasks are completed and variations to plan are identified and reported
       
Element: Apply ethical behaviour
  • Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur
  • Behaviour is applied that does not allow for any form of discrimination
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational checks on taxi

1.1

Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures

1.2

All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2

Communicate effectively with passengers

2.1

Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities

2.2

Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style

2.3

Effective listening skills are applied

2.4

Questions are used to gain appropriate information

3

Assist passengers into and out of a taxi in a manner suited to their disability

3.1

Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi

3.2

Hazards are identified, risks are assessed and control measures are implemented

3.3

Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations

3.4

Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements

3.5

Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations

3.6

Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions

3.7

Ancillary equipment is stowed safely in taxi in accordance with relevant regulations

3.8

Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment

3.9

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

4

Drive a taxi used by passengers with disabilities

4.1

Ongoing support is provided to passengers to maximise their travelling comfort

4.2

Taxi is driven safely in accordance with regulations for the class of vehicle involved

4.3

Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations

4.4

Signs or indicators are fixed to taxi as required

4.5

Documentation/transactions relevant to providing the taxi subsidy scheme is completed

5

Plan and organise daily work activities

5.1

Workload is assessed and prioritised

5.2

Daily routine is planned to take into account work schedules and network/communication bookings

5.3

Clarification of requirements of tasks is sought as required

5.4

Achievable time and other performance measures are agreed

5.5

Tasks are completed and variations to plan are identified and reported

6

Apply ethical behaviour

6.1

Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur

6.2

Behaviour is applied that does not allow for any form of discrimination

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying procedures for taxi subsidy scheme bookings and payments

applying relevant codes of practice and legislative requirements

applying techniques for manoeuvring and driving a wheelchair accessible taxi, including:

accelerating and braking

reversing a taxi

managing taxi blind spots and height restrictions

operating taxi controls and equipment

using safe driving techniques

assessing risks and hazards when assisting passengers with disabilities into and out of a taxi

assisting passengers into and out of a taxi in accordance with workplace procedures

carrying out pre-operational checks on taxi and ancillary equipment used by passengers with disabilities and taking related action in accordance workplace procedures

communicating and working effectively with others

completing relevant workplace documentation

exercising all required safety precautions and procedures during loading, unloading and driving operations

following safe handling procedures for taxis used by passengers with disabilities

following work health and safety (WHS)/occupational health and safety (OHS) regulations and legislation

identifying driving hazards and using appropriate safe driving techniques

implementing contingency plans

implementing emergency procedures

maintaining the comfort and dignity of passengers with disabilities

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities

monitoring performance of taxi and its equipment and taking appropriate action as required

monitoring traffic and road conditions

operating and adapting to differences in equipment in accordance with operating procedures

participating in a range of interactions with passengers with disabilities

reading, interpreting and following relevant instructions, procedures, information and signs

recognising and applying ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

reporting and/or rectifying identified vehicle faults or malfunctions in accordance with manufacturer instructions and workplace procedures

responding appropriately to cultural differences in the workplace

securing passengers for safe transport in accordance with relevant taxi industry standards and operating procedures

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

taking precautions to control risk when assisting passengers with disabilities into and out of a taxi

taxi handling procedures including:

starting a taxi

steering and manoeuvring a taxi

managing engine performance and its effect on the environment

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

alternate transport modes if mobility aids cannot be safely secured in a wheelchair accessible taxi

duty of care responsibilities when transporting passengers with disabilities

equal opportunity/anti-discrimination legislation

etiquette/protocols for interacting with passengers with disabilities

general characteristics of various permanent/temporary and multiple disabilities including intellectual, physical, congenital and acquired disabilities

methods of securing a range of wheelchair/mobility devices and passengers with various disabilities

passengers who cannot be seated in or on certain mobility aids while in transit

procedures and protocols for providing wheelchair accessible taxi services to passengers

procedures to be followed in a driving emergency

relevant state/territory road traffic authority road rules, regulations and licence requirements including the need to give priority to wheelchair passengers

relevant WHS/OHS and environmental procedures and regulations

sources of information and documentation when providing wheelchair accessible taxi services to passengers

taxi transport subsidy scheme bookings and fare concessions

typical problems that can occur when providing wheelchair accessible taxi services to passengers, and related appropriate action that can be taken to prevent or solve these problems

various types of mobility aids that cannot be secured safety in wheelchair accessible taxis

vehicle and ancillary equipment controls, instructions and indicators and their use

workplace, company and customer service policies and procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational checks on taxi

1.1

Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures

1.2

All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2

Communicate effectively with passengers

2.1

Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities

2.2

Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style

2.3

Effective listening skills are applied

2.4

Questions are used to gain appropriate information

3

Assist passengers into and out of a taxi in a manner suited to their disability

3.1

Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi

3.2

Hazards are identified, risks are assessed and control measures are implemented

3.3

Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations

3.4

Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements

3.5

Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations

3.6

Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions

3.7

Ancillary equipment is stowed safely in taxi in accordance with relevant regulations

3.8

Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment

3.9

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered

4

Drive a taxi used by passengers with disabilities

4.1

Ongoing support is provided to passengers to maximise their travelling comfort

4.2

Taxi is driven safely in accordance with regulations for the class of vehicle involved

4.3

Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations

4.4

Signs or indicators are fixed to taxi as required

4.5

Documentation/transactions relevant to providing the taxi subsidy scheme is completed

5

Plan and organise daily work activities

5.1

Workload is assessed and prioritised

5.2

Daily routine is planned to take into account work schedules and network/communication bookings

5.3

Clarification of requirements of tasks is sought as required

5.4

Achievable time and other performance measures are agreed

5.5

Tasks are completed and variations to plan are identified and reported

6

Apply ethical behaviour

6.1

Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur

6.2

Behaviour is applied that does not allow for any form of discrimination

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Pre-operational checks for taxi and its associated ancillary equipment are carried out in accordance with manufacturer requirements, government regulations and workplace policies and procedures 
All faults and defects identified during checks are repaired or reported in accordance with workplace procedures 
Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities 
Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style 
Effective listening skills are applied 
Questions are used to gain appropriate information 
Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of a taxi 
Hazards are identified, risks are assessed and control measures are implemented 
Compatibility of passenger mobility device with taxi loading, anchoring and carrying equipment is assessed in accordance with regulations 
Passengers are assisted into and out of a taxi, in accordance with regulations and workplace safety requirements 
Passengers and their mobility device/wheelchair are secured safely in accordance with taxi and equipment specifications and regulations 
Taxi equipment is operated and stowed in accordance with company procedures and manufacturer instructions 
Ancillary equipment is stowed safely in taxi in accordance with relevant regulations 
Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment 
Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and passenger welfare are considered 
Ongoing support is provided to passengers to maximise their travelling comfort 
Taxi is driven safely in accordance with regulations for the class of vehicle involved 
Taxi is driven in accordance with road and traffic conditions and with due consideration to any required precautions related to passenger disability and relevant government regulations 
Signs or indicators are fixed to taxi as required 
Documentation/transactions relevant to providing the taxi subsidy scheme is completed 
Workload is assessed and prioritised 
Daily routine is planned to take into account work schedules and network/communication bookings 
Clarification of requirements of tasks is sought as required 
Achievable time and other performance measures are agreed 
Tasks are completed and variations to plan are identified and reported 
Ethical behaviour is applied to ensure any form of sexual harassment, physical or mental abuse, intimidation towards passengers with disabilities or fraudulent behaviour does not occur 
Behaviour is applied that does not allow for any form of discrimination 

Forms

Assessment Cover Sheet

TLIC2040 - Provide wheelchair accessible taxi services to passengers with disabilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIC2040 - Provide wheelchair accessible taxi services to passengers with disabilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: