Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIC3035 Mapping and Delivery Guide
Manage the operation of a tow truck

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIC3035 - Manage the operation of a tow truck
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to manage tow truck operations.It includes carrying out pre-operational checks on a tow truck, driving a tow truck carrying/towing a load, operating ancillary equipment and completing documentation.Persons achieving competence in this unit will need to fulfil the applicable legislation and relevant regulations covering the operation of a tow truck and related equipment, including tow truck regulations, road rules, load restraint regulations, work health and safety (WHS)/occupational health and safety (OHS) regulations and environmental protection requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.
Prerequisites/co-requisites
Competency Field C – Vehicle Operation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Carry out pre-operational tow truck checks
  • Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures
  • Hazards are identified, risks are assessed and control measures are implemented
  • Faults and defects identified during checks are repaired or reported in accordance with workplace procedures
  • Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements
       
Element: Drive a tow truck carrying or towing a vehicle or other load
  • Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried
  • Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions
  • Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies
  • Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations
  • Signs or indicators are fixed to vehicle as required
  • In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried
  • Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations
       
Element: Operate ancillary tow truck equipment
  • Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures
  • Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications
  • Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements
  • Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment
       
Element: Complete documentation
  • Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures
  • All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational tow truck checks

1.1

Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Faults and defects identified during checks are repaired or reported in accordance with workplace procedures

1.4

Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements

2

Drive a tow truck carrying or towing a vehicle or other load

2.1

Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried

2.2

Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions

2.3

Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies

2.4

Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations

2.5

Signs or indicators are fixed to vehicle as required

2.6

In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried

2.7

Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations

3

Operate ancillary tow truck equipment

3.1

Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures

3.2

Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications

3.3

Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements

3.4

Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment

4

Complete documentation

4.1

Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures

4.2

All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

modifying activities and taking appropriate initiative depending on towing contexts, risk situations and environments

providing information on towing services and their features

reading and interpreting relevant instructions, procedures, regulations, signs, charts, maps and labels

recognising problems and taking appropriate action

recognising symptoms of fatigue and taking appropriate action

using required personal protective equipment correctly, including operating portable fire extinguishers

working safely and collaboratively with others.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

causes and effects of fatigue on drivers

differences between transmission types on various types of tow trucks and the implications for driving techniques

driving hazards and related defensive driving techniques

efficient driving techniques

emergency procedures for operating a tow truck including using portable fire extinguishers

engine power management and safe driving strategies

factors that increase fatigue-related accidents

factors that may cause traffic delays and diversions and related action that can be taken by a driver

lifestyles that promote effective long-term fatigue management

map reading and road navigation techniques relevant for area of tow truck operations

pre-operational checks carried out on a tow truck and its towing equipment and related action that should be taken

principles of stress management when driving a tow truck

records and documentation requirements for tow truck operations and procedures for their completion

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations

relevant state/territory road traffic authority road rules and related regulations relevant state/territory road traffic authority towing permit and licence requirements

strategies and techniques to manage on-road fatigue

tow truck controls, instruments and indicators, and their use

tow truck handling procedures with and without a tow or load

workplace driving and operational instructions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out pre-operational tow truck checks

1.1

Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

Faults and defects identified during checks are repaired or reported in accordance with workplace procedures

1.4

Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements

2

Drive a tow truck carrying or towing a vehicle or other load

2.1

Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried

2.2

Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions

2.3

Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies

2.4

Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations

2.5

Signs or indicators are fixed to vehicle as required

2.6

In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried

2.7

Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations

3

Operate ancillary tow truck equipment

3.1

Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures

3.2

Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications

3.3

Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements

3.4

Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment

4

Complete documentation

4.1

Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures

4.2

All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures 
Hazards are identified, risks are assessed and control measures are implemented 
Faults and defects identified during checks are repaired or reported in accordance with workplace procedures 
Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements 
Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried 
Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions 
Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies 
Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations 
Signs or indicators are fixed to vehicle as required 
In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried 
Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations 
Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures 
Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications 
Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements 
Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment 
Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures 
All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures 

Forms

Assessment Cover Sheet

TLIC3035 - Manage the operation of a tow truck
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIC3035 - Manage the operation of a tow truck

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: