Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE3010 Mapping and Delivery Guide
Estimate furniture removal jobs

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency TLIE3010 - Estimate furniture removal jobs
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to estimate furniture removal jobs in accordance with organisational procedures.It includes estimating removal job requirements, interacting with customers about removal job, and preparing removal job documentation. Estimates may include estimates of the volume of a furniture removals job and calculations of expenses, time and resources.Work is normally performed unsupervised or under limited supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Prerequisites/co-requisites
Competency Field E – Communication and Calculation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Estimate removal job requirements
  • Accurate and complete inventory is taken, which records all furniture and effects to be removed
  • Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements
  • Hazards are identified, risks are assessed and control measures are implemented
  • Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job
  • Job costs are calculated on the basis of volume, time and distance
       
Element: Interact with customers regarding removals
  • Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures
  • Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures
  • Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed
       
Element: Prepare documentation for removal job
  • Job quotation is documented and submitted to customer as required, in accordance with organisational procedures
  • Removal is scheduled and booking staff are informed as required
  • Removal job is audited against pre-job estimates and recommendations for improvements are made as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Estimate removal job requirements

1.1

Accurate and complete inventory is taken, which records all furniture and effects to be removed

1.2

Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements

1.3

Hazards are identified, risks are assessed and control measures are implemented

1.4

Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job

1.5

Job costs are calculated on the basis of volume, time and distance

2

Interact with customers regarding removals

2.1

Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures

2.2

Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures

2.3

Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed

3

Prepare documentation for removal job

3.1

Job quotation is documented and submitted to customer as required, in accordance with organisational procedures

3.2

Removal is scheduled and booking staff are informed as required

3.3

Removal job is audited against pre-job estimates and recommendations for improvements are made as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

carrying out required calculations

communicating effectively with others

completing relevant documentation

estimating mass, volume and area and to quantify dimensions

identifying equipment used in removals, how it is applied and the procedures involved

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

planning own work, predicting consequences and identifying improvements

reading, interpreting and following instructions, procedures, information and signs

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

customer service requirements including appropriate language, courtesy, behaviour and problem solving

documentation to be completed when estimating a removal job

furniture removal estimation procedures and related codes of practice

hazards that may be experienced on a removal job and related hazard control measures

items unsuitable for removal and associated reasons

relevant agreements and legislation

relevant procedures and duty of care requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation and policies

special requirements that may need to be addressed in a removal and the related procedures to be adopted.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Estimate removal job requirements

1.1

Accurate and complete inventory is taken, which records all furniture and effects to be removed

1.2

Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements

1.3

Hazards are identified, risks are assessed and control measures are implemented

1.4

Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job

1.5

Job costs are calculated on the basis of volume, time and distance

2

Interact with customers regarding removals

2.1

Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures

2.2

Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures

2.3

Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed

3

Prepare documentation for removal job

3.1

Job quotation is documented and submitted to customer as required, in accordance with organisational procedures

3.2

Removal is scheduled and booking staff are informed as required

3.3

Removal job is audited against pre-job estimates and recommendations for improvements are made as required

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Accurate and complete inventory is taken, which records all furniture and effects to be removed 
Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements 
Hazards are identified, risks are assessed and control measures are implemented 
Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job 
Job costs are calculated on the basis of volume, time and distance 
Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures 
Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures 
Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed 
Job quotation is documented and submitted to customer as required, in accordance with organisational procedures 
Removal is scheduled and booking staff are informed as required 
Removal job is audited against pre-job estimates and recommendations for improvements are made as required 

Forms

Assessment Cover Sheet

TLIE3010 - Estimate furniture removal jobs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

TLIE3010 - Estimate furniture removal jobs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: