Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE3021 Mapping and Delivery Guide
Work and communicate effectively with others

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIE3021 - Work and communicate effectively with others
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to work and communicate effectively with others in accordance with relevant regulations and workplace procedures.It includes communicating effectively to achieve required outcomes, working with others, communicating using technology, operating a communications system effectively, using appropriate communications protocols when using a system, and maintaining operational status of communications equipment.Work is performed under some supervision, generally within a team environment. It involves the application of established communications principles and practice.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field E – Communication and Calculation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate effectively to achieve required work outcomes
       
Element: Effective listening skills are applied
       
Element: Questions are used to gain additional information and to clarify understanding
       
Element: Information received is clarified as required, interpreted and accurately communicated and/or reported in accordance with communications protocols and workplace procedures
       
Element: Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups
       
Element: Appropriate protocols and procedures are followed when using communications systems during emergencies
       
Element: Responses are sought and provided to others in a timely manner
       
Element: Work with others
       
Element: Forms of communication appropriate to the activity are used
       
Element: Assistance in completing activities is requested as required
       
Element: Contributions to achieving a required outcome are made
       
Element: Work is undertaken in accordance with specified procedures on an individual and shared basis as required
       
Element: Problems are discussed and resolved where possible through agreed and accepted processes
       
Element: Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures
       
Element: Communicate using technology
       
Element: Communications system features and control functions are identified
       
Element: Appropriate equipment is selected as fit for purpose for intended communication
       
Element: Hazards are identified, risks are assessed and risk control measures are implemented
       
Element: Equipment is optimised for communication in accordance with organisational procedures and policies
       
Element: Equipment is operated safely in accordance with manufacturer instructions, workplace procedures and regulatory requirements
       
Element: Operate communications systems
       
Element: Telephone and radio security is maintained in accordance with workplace procedures
       
Element: Channel selection is made appropriate to location and type of communication
       
Element: Communications systems are used to communicate with passengers and crew as required, in accordance with operating procedures
       
Element: Maintain operational status of communications equipment
       
Element: Equipment is checked and maintained in working order in accordance with workplace procedures
       
Element: Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
       
Element: Faulty communications equipment is reported and/or recorded in accordance with workplace procedures
       
Element: Communications systems are used to communicate with passengers and crew, as required, in accordance with operating procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

communicating effectively in different workplace situations and when using communications equipment

contributing actively to achieving workplace outcomes

identifying and using required communications technology in accordance with workplace procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating, adapting to, and monitoring communications equipment and taking appropriate actions, as required, in accordance with operational procedures

planning own communication style and identifying improvements

reading and interpreting relevant instructions and procedures

reporting and/or recording and/or rectifying identified problems, faults or malfunctions promptly in accordance with workplace procedures

working systematically with required attention to detail without damage to equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

communications techniques including barriers to effective communication and how to overcome them

features of various communications systems

instructions, procedures, information and signs relevant to working with others as a team

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures for promptly reporting and/or rectifying identified misunderstandings and problems, and appropriate ways of dealing with them in accordance with workplace procedures

protocols and procedures for communicating with others using relevant communications technology

relevant work health and safety (WHS)/occupational health and safety (OHS) responsibilities

techniques for communicating effectively with customers with specific needs

typical problems that may occur when using communications systems, and appropriate action and solutions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIE3021 - Work and communicate effectively with others
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE3021 - Work and communicate effectively with others

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: