Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII907C Mapping and Delivery Guide
Provide on-board services to customers
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | TLII907C - Provide on-board services to customers |
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Description | This unit involves the skills and knowledge required to provide on-board services to customers including establishing effective communication with customers, identifying and assessing the needs and expectations of different customers, and providing for the identified customer requirements in accordance with company procedures. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this competency is packaged will assist in identifying employability skill requirements. | ||
Learning Outcomes and Application | Work is performed individually, and guidance or advice is available where necessary.Work involves the application of routine workplace procedures to the provision of on-board services to customers on transport vehicles/vessels. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish effective communication with customers |
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Element: Identify and assess the needs and expectations of different customers |
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Element: Provide the identified customer requirement |
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